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Innovation and Change Management at ENOC
Transcript of Innovation and Change Management at ENOC
2011-2012 Successful change
in 128 Days at Employee Suggestion Scheme Change that comes from employees How did we do it? Transparency of suggestions!
Continuous Communication 15 adopted qualitative suggestions:
*12 ‘Being implemented'
17.8% Participation rate vs 10% benchmark
Customer Satisfaction= 4.6 / 5.0 What next?
Improved System We shared our experience....
Care to share an idea from yours for us? Any Questions? Tala Al Ansari Total of 76% Induction Video The magical WIIFM Factor What are the challenges?
Why would employees fear to share their suggestions? Recommendations:
*CM Models are a good guide
*Put Business Knowledge to use
*Put yourself in their shoes
*Transparency where possible Video Guides