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Transcript of Reverse Logistics
Customer Program Mgmt
Program Management for DC returns processing
Saleable-i.e. customer policies
Unsaleable-returns by DC
Expired/unsalable product pulled from shelves
4.1 million pieces process annually
Management of product disposition
Management of return policies (3000 active suppliers)
Aging of product
$6M annual spend
Buy Back & MURP program (RNA & Independent)
Nexus (Hospital Accounts)
Relationship with six reverse distributors
RD's have direct relationship with customers
McKesson 2-3% administration fee
Buy Back Program
McKesson pays customer for % of expected value of return
Costco, HEB, Topco, Giant Eagle
Flat Fee 2-3%
Ahold, Publix, Albertson's, SuperValu
Walmart, Target, Rite Aid
Negotiation and management of policies
Maximize collection rates from manufacturers
Internal & External
Management of McKesson DC Returns
Reverse Distributors, Manufacturers, and our Customers
Management of Customer Returns
"On the forward side you deal with order. On the reverse side you deal with chaos, trying to get order"
Reverse Supply Chain
After market logistics
McKesson Reverse Logistics
programs and processes to maximize value on returns.
Small team with six associates
Partnerships with multiple departments
Six sigma collaboration for process improvements
Customer Relationship Development
Product recall protocol