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August 5, 2013
CASE STUDY 4: Records Management
Sam is the records manager for an urgent care clinic in a midsize city.
His clinic is merging with another nearby to form a large urgent care that can meet the needs of the growing suburban area.
Sam knows that his clinic uses a number code system for records management. The other clinic uses an alphabetical system to code their records.
He also knows that the new urgent care will have an electronic records management (ERM) system that is new to all records employees.
The merger and transition to a new facility will be happening in four months. What does Sam need to consider in this move?
How can he combine the two methods of record management?
Which method should the new clinic use?
What challenges does the new ERM system pose and
how can Sam overcome these challenges?
A. Three different Record Keeping Systems
B. Management' s decision
A. Identify the purpose
B. Set the criteria
C. Weigh the criteria
D. Seek alternatives
E. Test alternatives
G. Evaluate the action
Role Of Collaboration In Implementation
A. Seven Elements:
Responsibility and Accountability
Mutual Trust and Respect.
Role Of Individuals And Teams
A. Teams represent and must reflect competence, a consonant set of values, good relationships, orientation to outcome, and performance capacity
B. Teams are critical to the success of their organization. Teams must always be clear on what is required of them: expectations, values, partners, processes, outcomes and work must be well defined.
C. Teams rely on participation and direction; they expect their leaders to share the same.
A. Lack of Consensus
C. Employee resistance
D. Lack of training