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Policy Enforcement and Procedure

RA Training Policy Enforcement
by

Housing and Residence Life

on 20 March 2013

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Transcript of Policy Enforcement and Procedure

Jake Moore
DeShaun Reed
Amanda Mueller Policy Enforcement and Procedure First, tell the resident to stop the behavior.
This informs the resident that the behavior is nor appropriate/permitted Policy Enforcement The resident may not know/remember the rule they are breaking
The RA is re-teaching the policy - meaning the RA needs to know the policies Explain the Policy Inform the resident that the situation will be documented
Residents often become defensive when documentation is mentioned - Be sure to explain the process calmly
For Example: "I need to document this situation, meaning I will submit a report to my supervisor. It is up to my supervisor to decide what happens after that. Expect to receive an e-mail (in your UNF account) from Housing in the next week." Explain Documentation It is not Residence Life Procedure to give “warnings”
All residence hall policy violations MUST be documented
Undocumented offenses lead to repeat behavior Document, Document, Document! 1. Accidents requiring emergency treatment or transportation. Under no circumstances will Residence Life staff (RAs included) transport residents
2. Actions that may result in harm to an individual or others including, but not limited to: possession of a weapon, threat of physical assault, and threats to harm one self
3. Use or possession of weapons The Role of the University Police Department 4. Student death
5. Fire Alarms (room or area)
6. Real fire, whether accidental or deliberate
7. Illegal discharge of fire equipment
8. Theft of personal or University property
9. Destruction of University property (any vandalism)
10. Use or possession of illegal drugs, and sometimes alcohol
11. Situations where Res. Life Staff feel they need "backup" UPD's Role Continued Knock loudly; identify yourselves as RAs.
This ensures that residents can hear you
Why Identify yourself?
Residents may not answer the door if they do not know you are an RA.
It‘s Jake and DeShaun, the RAs. Steps to Confronting a Party Situation Inform the residents that you need to enter the room
After you gain access to the room, explain the reason for stopping by
Be direct ... but not rude Ask the residents to turn off (not down) the stereo.
Ask for everyone‘s attention.
Having everyone’s attention allows for less miscommunication
DO NOT debate these points Eliminate Distractions Keep your eyes open when in any situation
Conduct a visual search
Make sure everyone in the room is visible
Stay alert while in the room, resident's may attempt to hide objects while the RAs are present Explain that this behavior (underage possession and consumption) is against University policy and state law
Inform the residents that the RLC On-call must be contacted.
Depending on the situation, the RLC may have you call UPD also, if so, inform the residents if UPD will be arriving
It is important that you focus on the behavior that is wrong and not attack the people. If Alcohol is Found If no alcohol is found
Ask the residents if they have been drinking
Ask if alcohol is present in the room
If they say no
Ask the residents to open their refrigerator to confirm there is no alcohol
If they refuse
Contact the RLC on-call
RAs do not have authority to open drawers, closets, or refrigerators. If Alcohol is Not Found Re-introduce yourself and describe again why you are there.
One of you may make a statement like this,

“My name is Jake and this is DeShaun. We are RAs and when we were walking by on rounds, we heard what sounded like someone playing beer pong. As you know, there is no alcohol allowed in the building." Explain Your Presence Gain Access to The Room Identify the occupants
Always get a name and N number (N00+ 6 digits) from UNF students
For non-students be sure to collect a driver‘s license number, address, and phone number or email
Never send a piece of paper around the room and tell the occupants to put their names on the paper.
Always verify the information given against the roster
If a student does not have an ID, write down their information, wait a few minutes, and then verify the information with the student
If UPD is involved, always ask for a case number before leaving the situation Collecting Information Residents are responsible for ―dumping the alcohol. They are also responsible for removing alcoholic beverages and containers.
Alcohol MUST be dumped in the presence of an RA, the RLC On-Call, or UPD
Empty containers must be walked to the dumpster by a resident, escorted by a staff member or UPD
*DO NOT touch alcohol/ alcohol containers, even if you are 21+. Cleaning Up Respond to any questions the residents have about the conduct process
Don‘t answer nonsensical questions.
If sarcasm/abuse arises, add it to the Incident Report and tell them that you are going to do so.
Limit the time spent discussing the situation (do not give opinions and/or make light of the situation)
*Do not give advice.
*Do not make promises. Answering Questions Ask anyone who does not live in the room to leave
This will lessen the chance of the party starting up again
Have the residents take charge and break up the party (give them a time limit, i.e., 3 minutes).
Be insistent, and get help from the RLC on-call or UPD if needed.
Note: It is completely acceptable to ask off-campus guests involved in the policy violation to leave campus. UPD and the Residence Life Professional Staff reserve the right to trespass student guests as necessary based on their behavior. Break up the party Inform the residents that you will be coming back the next day to answer any further questions they may have
Also, give them an option to stop in and see you
This establishes/maintains open lines of communication Follow Up 1. Identify yourself so that residents know that you are an RA

2. Separate your role from you as a person. Do not allow verbal attacks or what your residents do to hurt you personally. Residents do not always appreciate being held accountable.

3. Remove the person from his/her peers (crowd control). Involve fellow staff members only if needed. Make sure that they recognize this effort. Overview 4. Be simple and direct as you speak, but proceed openly and smoothly. Rushed encounters of any type are usually not conducive to increased awareness.

5. Be familiar with University and Residence Life Policies and the rationale behind them. State specifically the policy to which you are referring.

6. Be specific in your confrontation. You are confronting the behavior, not the person. 7. SHOW CARE! At every available opportunity, communicate your interest in that person and ask him/her clarifying questions.

8. Keep conversation centered on the person‘s behavior and don‘t get off into tangents. Stick to the issues at hand.

9. Keep cool. Do not lose your temper and do not make rash statements or threats. Do not use inappropriate language. 10. Don‘t make threats about catching the student in a lie or pitting them against the words of their peers. This will only cause more tension, conflict, and anxiety.

11. Get help if needed . . . another RA, a Residence Life Coordinator, the University Police Department, etc.

12. Don‘t hesitate to ask to see a student‘s ID card in order to identify a student by your roster. 13. Document, document, document.

14. End the confrontation with an open invitation to talk.

15. Even when you are not on call, you are still an RA and are expected to enforce policy. 1. Always follow up a confrontation in a timely manner, the next day if possible.

2. Continue to maintain contact with the student throughout the year treating her/him the same as before the incident. Doing this helps to reinforce that you were upset with the behavior, not the person, and that you still appreciate him/her and won‘t judge them based off the situation Afterward 10) Cooperation

9) Furniture





8) Appliances Top 10 Policy Violations 7) Candles/Incense


6) Lamps/Lights





5) Fire safety/equipment 1) Alcohol 7) Cleanliness

3) Quiet/Courtesy Hours





2) Social gatherings Questions? Be Aware!
Full transcript