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SOCAP Prezi

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by

Katherine Rutledge

on 13 December 2013

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Transcript of SOCAP Prezi

you
cake
social
discuss
mobile
human
Smart
communication
text
smart devices
interaction
Instantly
unified
channels
connect
Analytics
Twitter
CRM
Pinterest
Facebook
interaction
live
Linkedin
video
relationship building
The Future Contact Center is about
The Future Contact Center is about
raving customers
Still Need the Human Touch
The Future Contact Center is about
The Future Contact Center is about
The Future Contact Center is about
The Future
is about
Astute
Solutions

quick resolution
800 million users
millions of Professionals
over 250 million tweets per day
... as well as many other channels, is up and coming.
97% of social is "CHATTER".
Consumer Reports Survey found
71% of consumers were irritated
when they couldn't reach a human voice. 67% of those hung up.
Tablet users on
average spend
90 minutes per
day on their
tablet.
10,416,667 per hour
173,611 per minute
2,893 per second...
integrated
communications
it's
social
I see your Problem. Let me help fix it.
Thanks!
Honing in on the 3% that matters will make all the difference in connecting customers with your entire organization.
when humans aren't reachable...
...experience it
k
n
o
w
l
e
d
g
e
management
SMS
chat
Online video viewers will reach 169.3 million in 2012.
Be prepared to resolve customer issues promptly to build customer advocacy & loyalty.
The equivalent of
2.5
United States!
Full transcript