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Whitespace Practices

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by

John Pierce

on 28 June 2015

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Transcript of Whitespace Practices

Practices and White Space
Enterprise Applications
Why?
Scarce resource availability
How?
Detail knowledge of BPM, Document Management and Content Management software: OnBase, ImageWrite, Documentum
Access to Variable resources
What?
Document and Content Management consulting
BPM consulting
Print, Finish and Mail strategies
BPO: Business Process transaction handling services
Benefit?
Efficiency: Significant expense reduction
Effectiveness: Improved output production and quality
Time-To-Market
Customer satisfaction
Institutional knowledge and training
Industry Critical Applications
Why?
Maintenance, modernization and replacement of Legacy environments
How?
Focus on "hot" application technologies
Availability of Moment-Of-Truth product and business architects
Fixed and Variable MOT staffing
What?
DuckCreek Practice: Policy, Billing and Claims administration
Guidewire Practice: Policy, Billing and Claims administration
CSC Practice: Policy, Billing and Claims administration
FAST Practice: Policy Administration
Business Process Management
Benefit?
Efficiency
Reduced implementation expense
Effectiveness:
Faster Practice and Project start-up
Customer Satisfaction
Institutional application knowledge and training

Analytics: "Know Tomorrow Today"
Why?
Disruptive analytical models and services
How?
Superior understanding of Insurance domain, business and operational domains
Business operations and market analysis
Analytical model construction, management, maintenance
Knowledge Management heritage and capabilities
Products; Digital Foresight
Subscription Services
Alliances
What?
Fraud analytics
Target Marketing
Noise Reduction
Claim Adjudication
Policy turnover
Closed Book runoff
Benefit?
Efficiency: Reduced expense, losses and fraud
Increased market share
Customer retention
Effectiveness: Improved Quality
Improved Time-To-Market
Customer Satisfaction
Professional Consulting Services
Business Development Support
Why?
Superior knowledge of business domain and operations
Superior knowledge of IT domain and operations
Management consulting skills
Access to Variable Teaming for seeding and specialties
Writing and communication skills
How?
Professional Consulting engagements
Hunting Sales Support
Account Management Sales Support
Proposal ideation and preparation
What?
Solution Development
Assessments and recommendations
MOT resource seeding
Business Process Engineering; Business Process Management
IT Strategy
Benefit?
Efficiency: Reduced expenses
Effectiveness: Proposal quality
Solution quality
Customer Satisfaction

Why...

...do customers buy from us?

Our purpose, belief:
"We Deliver New Ideas,
More Value"
Why?
Competitive pricing for Accenture-like domain consulting
How?
Superior understanding of business, business operations, business processes, business applications and IT
What?
Assessments, operations, remediation consulting
Project and program management
Practice and project capabilities seeding
Enterprise Architecture, Enterprise Information Architecture, Enterprise Business Architecture, Enterprise Security Architecture
Business requirements
Maturity and Capability evaluation
Benefit?
Efficiency: Reduced expenses, costs
Effectiveness: Agility
Resilience
Time-To-Market
Improved Quality
Customer Satisfaction

How...

...do we deliver "New Ideas, More Value"?

Deep Operational & IT Domain
Disruptive Solutions and Services
Impeccable Execution
What?
Solutions and Practices

Professional Services Consulting
Industry Applications
Business Development Support
Alliance Development & Management
Acquisitions
Practice Status
Professional Services Consulting
Dennis Steckler, Program Head
DCT Practice
Neal Quiros, (P&CBA1)
Anita Hosurker, (DCTSA1)
Sally Sinden Williams (DCT2CPM)
(DCT2CBA2)
GW Practice (Dependent on CIG or other start-up)
Alliances
Deloitte: DCT
FAST: L&A
Analytics: "Know Tomorrow Today"
Digital Foresight: Thrivent, ING/Voya; Assurant, Bankers
Moon Nagar
Marketing Collateral
Collecting and rewriting ("Why, How, What" formula)
BD Support
Proposals:
MARCOM: trade shows, arrowheads, website, collateral
Professional Consulting
Account whitespace
New PS consulting logos

FY '16 Projections
Full transcript