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Soft Skills in the Workplace

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by

Tammy Belliston

on 12 March 2014

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Transcript of Soft Skills in the Workplace

Soft Skills in the Workplace
Hard Skills
Hard skills are the things that you learn in school. They are the "what" you do at work. The technical knowledge that allows you to complete that tasks that are required by the job you have.
Examples....??
Soft Skills
Soft skills are the "how" you do the tasks at work they include "how" you communicate, "how" you interact with others, "how" you dress and act, "how" make decisions, "how" you problem solve, "how" you are as a team player, etc. etc.
5 Groups
of Soft Skills
Verbal and non-verbal
Written and spoken
Listening skills-giving and receiving feedback
Body language
Presentation skills
English language skills
Interpersonal Skills
Empathy
Coaching and mentoring
Negotiating
Motivating
Honesty
Loyalty
Self-awareness
Kindness
Conscientiousness
Professionalism
Communication
Dress/grooming
Boundaries personal/professional
Emotional regulation
Phone/Email etiquette
Respect for co-workers
Being a team player
Fairness
Diplomatic
Personal Management
Time management
Stress management
Leadership Skills
Self motivated
Initiative
Integrity
Honesty
Confidence
Personal accountability
Problem Solving
Creativity
Positive attitude
Assertive (not aggressive)
Proactive
Adaptability
Flexibility
Team player
Communication
Full transcript