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Análise Conversacional do Trabalho e das Organizações

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Transcript of ACTO

Alternância de vez - Turnos
- Intersincronia
Análise Conversacional
do Trabalho

Saberes de ação

Gravar - Filmar
Transcrever - Anotar
Pares adjacentes - Expansões
Sinalização e Correção de
Abertura - Fecho da interação
Face Work
Membership Categorization
Posto de trabalho
Análise Conversacional
(Samra-Fredericks, D., 2007), avaliada por especialistas em Ciências da Gestão:

The research is exemplary in many ways. The quality of access obtained by the researcher is exceptional, and encouraging for those who wish to capture the detail of doing strategy in vivo. (…) In her fine-grained analyses of particular conversations, the author illustrates how much can be revealed in even the smallest of interactions. At the same time, she takes care to embed these small interactions in the organizational context. (…) One may hope with the author that others will take up the challenge of this kind of fine-grained work
» (Johnson et al., 2007: 177).

G. Johnson et al., eds, 2007.
Strategy as Practice: Research Directions and Resources
. Cambridge: Cambridge University Press.

What ethnomethodology and conversation analysis provide is one way of accessing how organisation might be shown in the moment-by-moment flow of ordinary work. Such studies bring into focus ‘seen but unnoticed’ (Garfinkel 1967) ways in which people recognise and reproduce the organisational location of their actions, in and through each successive action (Sacks 1984)
» (Llewellyn & Hindmarsh, 2010: 13).

Llewellyn, N. & Hindmarsh, J., 2010. Work and organisation in real time: an introduction. In N. Llewellyn & J. Hindmarsh, eds.
Organisation, Interaction and Practice: Studies in Ethnomethodology and Conversation Analysis
. Cambridge: Cambridge University Press, pp. 3–23.

Prezi Designer
Michel G. J. Binet,
Consultor em Gestão organizacional
Sociólogo - Doutor em Antropologia (Ramo
Produção, Trabalho e Consumo
) - Especialista em Análise Conversacional
Professor Auxiliar da Universidade Lusíada de Lisboa
Consultor Associado
Beyond.STRATEGIO Consulting, Lda.
Human Bridge
Full transcript