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Flavia M Koch

Flavia Koch

on 10 November 2016

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Transcript of Resume

PBX Night Operator/Supervisor
Clift Morgans Hotel Group San Francisco 2001 - 2009
Office Coordinator
Design+ Consignment Gallery San Francisco 2011 - 2013
Handled office management tasks including filing, cataloging, sales processing, invoicing, billing, incoming and outgoing correspondence and office supplies.
Planned and coordinated pickup and deliveries of furniture and art objects.
Answered and screened owner’s telephone calls, scheduled appointments, set up conference calls, made travel and restaurant arrangements.
Communicated and collaborated with consignors, interior designers and art dealers.
Handled busy switchboard to relay incoming, outgoing and interoffice calls for a luxury Hotel.
Provided customer assistance by taking messages, setting up wake-up calls and using voice mail.
Arranged for town cars, airport shuttles and other concierge duties including dining and entertainment recommendations.
Compiled and maintained phone lists, emergency action plans, procedures and instructions for smooth Hotel operations.
Assisted guests with Internet set-up and resolved connection problems.
Utilized the paging and radio systems to delegate room service, housekeeping, security and engineering with guest orders and requests.
Art Gallery Assistant
Kertesz Fine Art Galleries San Francisco 1994 – 2011
Bookkeeping, client database maintenance, data entry sales and inventory.
Photographed artwork for mailers and inventory records.
Researched and compiled artist biographies.
Designed and collaborated with printers on promotional materials.
Stretched canvas and framed paintings.
Set up events including taking care of catering.
Office management: invoicing, shipping & receiving, purchasing and file maintenance.
PBX Supervisor/Manager
Renaissance Parc 55 Hotel San Francisco 1994 – 2000
Installed, maintained phone, fax, pager and radio equipment to ensure efficiency and cost effectiveness of hotel operations.
Arranged for bids from vendors, generated purchase orders and processed invoices for payment.
Advised clients on phone/data service for conference and meeting rooms. Set up patch panel and requested phones/lines.
Calculated accurate billing for client's use of communications equipment.
Supervised, assigned work, evaluated and scheduled 10 operators to reflect occupancy and control labor cost. Interviewed, hired and trained new operators.
Ensured high standards of guest service by addressing and resolving customer/employee related complaints and problems promptly.
Performed payroll: daily and final pay period.
Handled busy multiple phone line console for a 1000+ room Four Diamond Hotel.
Domestic Agent
Marvel Maids San Francisco 1992 – 1994
Detailed cleaning for private homes and businesses.
Deep cleaning; move outs/in, hardwood floors, antique care, silver polishing, window washing, laundry service and carpet shampooing.
Outstanding customer relations.
Telephone Operator/Supervisor
PTT Baden Switzerland 1984 – 1989
Accurately researched inquiries and aided multi-lingual callers.
Diagnosed and efficiently solved telephone equipment problems.
Dispatched telephone repair personnel when necessary.
Supervised and ensured excellent customer service.
Selected Skills and Abilities
Fluent in German and English, proficient in conversational French + some Italian & Spanish

MS Office, ArtStacks, Photoshop, Mac/PC, Social Media, Google Apps, ProtelAir, Fidelio8, Lodging Touch, XIOX, epitome PMS, Guestware

High level of initiative, strong organizational and communications skills, multi-tasking with attention to detail, team motivator, work independently with little direction, fast learner, reliable and dependable
City College of San Francisco - Multimedia&Computer Science '03 (DHL)

City College of San Francisco - Associate of Science '92 (Dean's Honor List)

San Diego State University - TOEFL, Test of English as a Foreign Language

KSB School of Business – Certificate, Aarau Switzerland

High School – Diploma, Wohlen Switzerland
Volunteer Experience
Dinner with Grace - Cooked for the homeless of the Tenderloin neighborhood.

Habitat for Humanity - Participated in house repairing for the elderly in need.

Hosteling International - Planned and conducted cultural and historic Mural walking tours in the Mission District.

Blauring - Planned weekend activities and summer camping trips for adolescent girls.
Contact Information
Flavia M Koch

056 622 60 05


Omni Hotel San Francisco 2002 - 2002
Pre-opening consulting regarding PBX department ergonomic layout and telecommunications equipment.
Interviewed and trained future operators, set up schedules and procedures.
Greeted vendors and answered phones.
Hotel Sonne
Innkeeper/FD assistant
Boutique Hotel Sonne Bremgarten AG 2015 - 2015
Took reservations, checked in/out of guests and other FD duties
Handled all guest requests; concierge duties
Prepared breakfast items, set-up breakfast room
Performed minor repairs and upkeep of rooms and Hotel premisses
Innkeeper/Front Office Assistant
Marco Polo Business Apartments 2016 - Present
Take reservations, check in/out of guests and other FD duties
Assist guests with requests regarding their rooms, concierge duties
Prepare/Serve Breakfast
Daily Auditing
Supervise HK, control rooms, help out with laundry duties
Preform minor repairs in rooms and of Apartment premisses
Marco Polo
Business Apartments
Full transcript