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Food & Beverage Training 2014

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by

Kathleen Hendrickson

on 5 May 2014

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Transcript of Food & Beverage Training 2014

EMPLOYEE VISION STATEMENT
WHO ARE WE?
We are professionals.........
What makes us professionals?
Our conduct
We're punctual
We arrive in full uniform
We take pride in our appearance
We have everything we need to get the job done
We're banquet servers
our primary source of information is a function sheet
our food & drink service is predetermined & communicated through a function sheet
we are responsible for room & table set-up
We're a la carte servers
our primary focus is knowing, selling & delivering our menu
our food & drink service is determined by the guest
we are responsible for opening & prepping our venue for service
We're bartenders
our primary focus is to mix & deliver drinks behind the bar
often times our job includes selling & serving food
we are responsible for opening & prepping the bar
WHAT DO WE ALL HAVE IN COMMON?
Serving our guests
HOW DO WE SERVE OUR GUESTS?
...............................the basics
Function Sheets
Types of Food Service
Types of Bar Service
Sweep / Snake / Wave Service
How to Serve Food & Drink
Table & Room Maintenance
Determining Table Settings & Center
Setting Sequence for a Banquet
Product Knowledge
Function Sheets
Types of Food Service
Types of Bar Service
Sweep / Snake / Wave Service
Table & Room Maintenance
Opening & Closing Procedures
* Sunflake
* Patio
*Bars
Our POS System
Our conduct
* Function Sheets
* Types of Food Service
* Types of Bar Service
* Sweep / Snake / Wave Service
* How to Serve Food & Drink
*Table & Room Maintenance
* Determining Table Settings & Centers

WHAT DO WE DO?
How to Serve Food & Drink
Determining Table Settings & Centers
Setting Sequence for a Banquet
Product Knowledge
HOW DO WE SERVE OUR GUESTS?
......................the finer points
Communication
Communication skills are important with both guests & co-workers
Servers connect with guests through the use of both verbal & non-verbal messages
Selling Skills
Service Recovery
Wine Knowledge
Our POS System
In conclusion.....
THORNHILL GOLF & COUNTRY CLUB
Food & Beverage Training
2014
Opening & Closing the Different Venues
Full transcript