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IT helpdesk system powered by OsTicket
Transcript of IT helpdesk system powered by OsTicket
webserver: apache or IIS
PHP version : 4.4++
MySQL database : 4.4++
Advantage and Disadvantage of Using OSTicket
RECOMMENDATION ON THE HELP DESK OPEN SOURCE THAT WILL BE CHOOSE
What is OSTicket?
OSTicket is designed to help improving customer service by providing the staff
customer support platform.
It is free !
OSTicket is powerful, yet simple to use.
the staff can use the system without having to undergo training.
IT SERVICE DESK SYSTEM
Hardware specification/ Software Requirement
What is service desk?
A service that provides information and
assisstance to the users of a
Purpose of Service Desk
manage any problem and request from user
gives the user a heads-up on the small problem that they can refer from the system knowledge base.
How OSTicket works?
staff of shapadu corporation @Wisma Berkat
agents: IT administrator that handle the system includes other IT expertise.
Network and infrastructure
System Flow for helpdesk system which are suitable for MIS department
Easily manage, organize and archive all support request and response in one place.
Attractive alternative to higher cost and complex customer support system
simple, lightweight, easy to setup, open source and reliable.
It is good if we want to use just it is
when we are going to theme it or customize it, you need to know more php programming knowledge to know it.
quite outdated in term of features
A lot of other open source software use osticket as part of the core code and develop more than osticket.
Challenge of Manual IT
the traditional way of using phone will be quite hassle and unorganized.
a lot of problem occur when there is unsettle issue and on hold request
Benefits of IT
can track reported problem
in an efficient time
maximize productivity and
increase positive result