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Call Centre Expo Presentation

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jake wetton

on 10 January 2014

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Transcript of Call Centre Expo Presentation

2013 Call Centre Expo
What makes us special
Life at Air21
Bespoke Call Centre Solution
24 X 7 Customer Support
Cloud Based Technology

We went through 3 other dialler companies for 3 long years before getting on board with Air21.

Air21 came from a background of diallers and call centres so understood our needs before we did. We are now an international company and where we go, they go!

Thank you!
I am so pleased we were introduced to Mohammed and his team at Air 21, since installing the Air21 system it has revolutionised our business and significantly increased productivity and moral.

In addition, the team at Air 21 have been so helpful every step of the way - every system has teething
problems, but they have always been there to help.



(CEO Shine Financial)
(CEO Chameleon Data and Marketing)
The Culture
Open Plan
Allows creative work space to stimulate the mind and help staff feel comfortable
Our All- Round Support Systems
By Phone with ring 5 SLA
By WhatsApp Support Group
By Website
with Live Chat
By Skype
By Email
The Dream Team
Nabeel Chaudhrey
Dean Powell
Jake Wetton
(IT Support & Technician)
(Senior Technician)
(Graphic Designer)
Our Products
Our objective - to supply the call centre industry with bespoke dialling software.
Our Value - focus towards customer service in a technology focused industry.
Just drop in
Abdul Kauser
Mohammed Mashedi
Sales Director
Shahid Ahmed
Nicole Albert
Credit Controller
Operations Director
Join the Team!
Complete Call Centre Solutions
Premise Based Dialler
Fully Featured Bespoke Technology
Custom Script Builder
CRM Integration
Other Products
Simple Monthly Pricing Plans
Unlimited Round the Clock Support
Call Recording
Agent Recording
Team Leader Panel
Personal Agent ID Cards
Real Time Dynamic Reporting
Export Your Stats
One Click Support Contact
Top Talkers and Achievement Stats
Info Graphical Analysis of Real Time Reports
Quick View Daily Stats
Bespoke Reporting Technology
Agent Interface
Custom Dispositions
Integrated SMS
Functional User
Interface Design
Bespoke Data Capture
Dedicated Servers
Full transcript