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YPQA Training

6 hour training for the Q-Team
by

Leah Brow

on 9 January 2013

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Transcript of YPQA Training

Maslow's Hierarchy of Needs Practical Exam Feedback
Session Revise the following three scenarios: Evolution Make your notes timeless
Make sure it makes sense to you
Make sure it will make sense to others
Maintain neutral body language SPIDER WEB YPQA Pyramid Assess – Plan – Improve Be Specific How do we measure QUALITY?   What makes something QUALITY? What is Quality? Observation Activity Apply listening skills
Do not interact with subjects of observation, as this May skew or alter results
Pay close attention
Maintain neutral body language 2. Know what you are looking for in advance What kind of listener are you? Listening Skills Youth PQA grew out of 40 years running summer camp for teens: Institute For IDEAS

Former HighScope Youth Development Group extracted best practices, developed training & then the Youth PQA

Youth PQA is similar to Preschool PQA which was rooted in the Perry Preschool Research Study done by HighScope ...is a validated instrument designed to: Q-TEAM YPQA
Process Training What is
YPQA? Y
P
Q
A outh
rogram
uality
ssessment Evaluate the quality of youth programs Identify staff training needs YPQA:
A brief history WHERE TO FIND YPQA IN AMERICA... THE GREAT PYRAMIDS Common Jargon Mean or Average Program Offering External Assessment Reliability and Validity Anecdotal Evidence - adding up the scores and dividing by the number of scores collected. - a little “story” that supports observations. - how consistently different people give a single observation the same scores. Validating is about measuring what you think you’re measuring. - conducted by outside assessors as opposed to Self-Assessment. - refers to the range of scheduled services available to youth at an organization, such as classes, workshops and etc. BREAK TIME Do external or internal distractions make it hard for you to pay attention to what is being said? Do you make assumptions? What other factors go into how you listen? Does the way you listen depend on the speaker? Tips for Improving Listening Skills 4. Know what you are listening for 1. Come in with an open mind 3. Block out external distractions 2. Be Present Listening
Activity: DISCUSSION QUESTIONS VIDEO
PRACTICE Watch,
Listen,
& Discuss VIDEO
PRACTICE DO NOT worry about the numerical scoring sections watch and practice writing anecdotes VIDEO
PRACTICE Include BOTH anecdotes and numerical scoring WATCH and SCORE During observation: 4 1 1 2 people in each group observer speaker listeners If there is time, switch roles and complete activity a second time. Where do we look for QUALITY? Notes and
Observation Debrief Things to remember when taking notes... 1. Capture main ideas and support statements/actions 4. Combining objective notes with anecdotal notes 3. Make sure you “paint” vivid pictures in your notes about what happened Example of the assessment Metaphor on Quality Materials Stitching Branding Mass appeal Availability Durability Levi’s Jeans were established 122 years ago in 1890 Sturdy, economical, well crafted, hand selected Seams sewn straight and by an expert hand, compliments the garment Noticeable and well recognized, also associated with positive qualities Does not cater to one class or subset of people but there is a cut and style for everyone Creates a loyal customer base Available at retailers (department stores/malls) worldwide and online Hard wearing in large part by the materials and stitching that came together in the beginning Faces competition from cheaper brands but ultimately kept afloat because of the brand recognition by a large audience Styles have evolved with the time which made it resistant to stagnation (inside and outside) Questions for discussion... Why are consumers loyal to brands that do not produce quality goods? Why do we measure QUALITY? What body language could you see played out? Was there any behavior that could have been construed as rude? Did the listener look bored? Did the speaker look nervous? Discuss... Note takers should compare notes Thank you for your attention! Please fill out your evaluations and leave them face down You have just finished a report that took you a lot of time and effort to complete. You have put in more hours than normal at the library to turn out your best possible effort. Your teacher reads it over and says to you “That was OK, but you need to do a lot better next time to pass my class!” You have just left a meeting with an important client that you did not lead but only attended with a few fellow co-workers. The client has decided to take their business elsewhere. You know that the leader of the meeting is very disappointed in himself/herself already. A co-worker sitting next to you leans in and says not very quietly “I thought that went really badly, what about you?” You accidentally let some sensitive information slip out during a meeting with someone who is about to be laid off and your co-manager turns to you and says loudly, “I cannot believe you just said that, what were you thinking?” If there is time, switch roles and repeat the activity with a new photo Photo Feedback Game Find a partner and sit back to back One partner hold photo and will describe it to their partner Second partner will attempt to draw image from description Compare photos and drawings when finished Planning/ Choice/ Reflection video Combine
all acquired skills watch Why is feedback necessary? How did giving and receiving feedback feel? Debrief Be Honest Be Fair Be Respectful Be Understanding Be Proactive Be in the moment Discussion Write your plan out to Improve on your “Improvement Plan Summary” sheet Assess each item as a group Discuss ratings and come to a consensus Create a plan for any areas that could use refining
Move into separate corners of the room Agenda Listening Skills session Introductions/Icebreaker What is the YPQA? Break – 10 minutes Notes and Observation session Lunch – 30 minutes Assessment/Scoring/Quality session Evaluation Feedback and Improvement session Break – 10 minutes Practical Skills Exam Blank Improvement Planning sheets Training agenda Human bingo sheets Jargon Pyramids Anecdote guidelines Feedback tips Quality outline Evaluation Blank YPQA Forms (3) Please locate "Human Bingo" sheets in your folders

Grab a pen or pencil and begin finding people that fit the categories on the sheet Human Bingo Icebreaker Contents of your folder:
Full transcript