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Functional Skills

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by

Wilma Chapman

on 21 April 2015

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Transcript of Functional Skills

Functional Skills
Functional Skills are qualifications that equip learners with the basic practical skills required in everyday life, education and the workplace. The qualifications can be achieved individually, but quite often are a component of an Apprenticeship framework.
Functional Skills are defined as:
Mathematics
Information Communication Technology
English (Reading/Writing/Speaking, Listening & Communication)

How are they achieved?:
Learning activities ensures you have the necessary skills to meet the criteria
Starting point skill levels are identified through initial assessment
Functional Skills are achieved by completing an online end assessment
Learners need to demonstrate they have secured skills at the appropriate level

Do I have them?:
Prior achievements in English, mathematics and ICT can be used as a substitute, but there is a criteria to meet which needs to be discussed with your Area Trainer.
Task
To identify from experience or expectation key tasks carried out in your workplace that you are or will be involved in. Consider the Mathematics, English and ICT. Using a sheet of paper write down the tasks specific to your chosen vocation and the skills you think would need to be applied. Try and come up with as many as you can.
Example: Cleaning the floor – Whilst seemingly a simple task you are likely to apply ratio when diluting cleaning solution into the water.
Discuss your responses with your Training Assessor

Should you have an internet connection guidance and examples can be obtained from the following links:

Retail Task: https://www.thinglink.com/scene/533968913675845632
Hospitality Task: http://www.thinglink.com/scene/535014923680350210
Administration Task: http://www.thinglink.com/scene/535028953098747906
Management Task: http://www.thinglink.com/scene/535074649965330433
Warehousing Task: http://www.thinglink.com/scene/535088138951852033
Customer Service: http://www.thinglink.com/scene/535096803113041921

GOAL!
Functional Skills
Retail
Task – Look at this picture of a typical retail store and identify key daily tasks. Consider your personal experience or what you think retail activities would be carried out. Once you have identified the key tasks from the image write them down and add what you think are the maths and English skills you would need to do the task well. An example could be - when mopping the floor you would have to apply ratio in your bucket with the amount of cleaning solution to water. Once completed hover your mouse over the icons for task and skill examples discussing with your First4Skills Area Trainer.


https://www.thinglink.com/scene/533968913675845632
Taking Payments...
Understanding numbers in many formats (Money/Date/Time)
Using addition, subtraction, multiplication and division
Calculating percentages for discounts and offers
When hand writing receipts you follow a set format and ensure your spelling and grammar is correct

Selling to the customer...
Drawing diagrams or images if explaining difficult to understand product information
Making sure your writing is simplistic to be understood when taking orders etc
Reading instructions to explain more detail about a product
Using a spoken language that the customer understands
Listening to what the customer has to say
Only giving facts and not opinions

Pricing Stock...
Reading price lists
Understanding the positioning of the decimal point
Understanding money symbols
Using subtraction if calculating reductions
Understand percentages to highlight offers
Correct spelling and format if handwriting
Following instructions when using pricing equipment

Displaying Stock...
Looking and obtaining information from display planners/diagrams
Calculating shape and space to find out shelf sizes
Using multiplication to identify how many of a certain product are needed
Understanding date formats for perishable items
Understanding weight against price

Cleaning...
The ability to understand hazardous symbols
Reading information to follow the instructions
Using ratio when mixing cleaning solutions with water

Stock Count...
The ability to count and group into agreed quantities
To multiply amounts in consignment sizes
Use prepared templates for the recording of information
Calculate waste/damaged products in percentage format
Present your statistics in the agreed format

Complete Customer Orders...
To complete order templates following format
Use the correct spelling and grammar
Understand the different sizes and weights of products
Convey special instructions in a format that is clear and can be understood
Use diagrams to simplify requests

Maintaining Health, Safety & Security
Understand health, safety and security instructions
Understand the H&S information presented on labelling
Recording incidents ensuring to be factual, spelt correctly, good use of grammar and free from opinion
Understanding how diagrams can sometimes convey information more effectively than words when reporting incidents

Hospitality
Task – Look at this picture of a typical kitchen environment and identify key daily tasks. Consider your personal experience or what you think kitchen activities would be carried out. Once you have identified the key tasks from the image write them down and add what you think are the maths and English skills you would need to do the task well. An example could be - when mopping the floor you would have to apply ratio in your bucket with the amount of cleaning solution to water. Once completed hover your mouse over the icons for task and skill examples discussing with your First4Skills Area Trainer.


http://www.thinglink.com/scene/535014923680350210
Cleaning...
The ability to understand hazardous symbols
Reading information to follow the instructions
Using ratio when mixing cleaning solutions with water

Take Customer Orders...
To complete order templates following format
Use the correct spelling and grammar
Understand the different sizes and weights of products
Convey special instructions in a format that is clear and can be understood

Maintaining Health, Safety & Security...
Understand health, safety and security instructions
Understand the H&S information presented on labelling
Recording incidents ensuring to be factual, spelt correctly, good use of grammar and free from opinion
Understanding how diagrams can sometimes convey information more effectively than words when reporting incidents

Taking Payments...
Understanding numbers in many formats (Money/Date/Time)
Using addition, subtraction, multiplication and division
Calculating percentages for discounts and offers
When hand writing receipts you follow a set format and ensure your spelling and grammar is correct

Communicate to the Customer...
Using menu images if explaining difficult to understand product information
Making sure your writing is simplistic to be understood when taking orders etc
Reading ingredients to explain more detail about a product
Using a spoken language that the customer understands
Listening to what the customer has to say
Only giving facts and not opinions (unless stated otherwise)

Food Preparation and Cooking...
Understanding ratio when mixing
Reading recipes and understanding diagrams
Understanding weights, temperature and timings
Converting between weights
Basic maths e.g. addition, subtraction, division and multiplication

Food Storage...
Sound understanding of correct temperature requirements
The ability to complete templates to record the information
Understanding of weight and the ability to convert


Maintaining Food Records...
The ability to read information from food packaging and label formats
Add information to table and logs
Reading temperatures

Hospitality
Task – Look at this picture of a typical kitchen environment and identify key daily tasks. Consider your personal experience or what you think kitchen activities would be carried out. Once you have identified the key tasks from the image write them down and add what you think are the maths and English skills you would need to do the task well. An example could be - when mopping the floor you would have to apply ratio in your bucket with the amount of cleaning solution to water. Once completed hover your mouse over the icons for task and skill examples discussing with your First4Skills Area Trainer.


http://www.thinglink.com/scene/535014923680350210
Cleaning...
The ability to understand hazardous symbols
Reading information to follow the instructions
Using ratio when mixing cleaning solutions with water

Take Customer Orders...
To complete order templates following format
Use the correct spelling and grammar
Understand the different sizes and weights of products
Convey special instructions in a format that is clear and can be understood

Maintaining Health, Safety & Security...
Understand health, safety and security instructions
Understand the H&S information presented on labelling
Recording incidents ensuring to be factual, spelt correctly, good use of grammar and free from opinion
Understanding how diagrams can sometimes convey information more effectively than words when reporting incidents

Taking Payments...
Understanding numbers in many formats (Money/Date/Time)
Using addition, subtraction, multiplication and division
Calculating percentages for discounts and offers
When hand writing receipts you follow a set format and ensure your spelling and grammar is correct

Communicate to the Customer...
Using menu images if explaining difficult to understand product information
Making sure your writing is simplistic to be understood when taking orders etc
Reading ingredients to explain more detail about a product
Using a spoken language that the customer understands
Listening to what the customer has to say
Only giving facts and not opinions (unless stated otherwise)

Food Preparation and Cooking...
Understanding ratio when mixing
Reading recipes and understanding diagrams
Understanding weights, temperature and timings
Converting between weights
Basic maths e.g. addition, subtraction, division and multiplication

Food Storage...
Sound understanding of correct temperature requirements
The ability to complete templates to record the information
Understanding of weight and the ability to convert


Maintaining Food Records...
The ability to read information from food packaging and label formats
Add information to table and logs
Reading temperatures
Full transcript