Loading presentation...

Present Remotely

Send the link below via email or IM

Copy

Present to your audience

Start remote presentation

  • Invited audience members will follow you as you navigate and present
  • People invited to a presentation do not need a Prezi account
  • This link expires 10 minutes after you close the presentation
  • A maximum of 30 users can follow your presentation
  • Learn more about this feature in our knowledge base article

Do you really want to delete this prezi?

Neither you, nor the coeditors you shared it with will be able to recover it again.

DeleteCancel

2018 A1W2D1

No description
by

English4callcenters .com

on 31 October 2018

Comments (0)

Please log in to add your comment.

Report abuse

Transcript of 2018 A1W2D1

DISCIPLINE
CHECK

Get your homework ready. Come to the front and write one new word. Then, get in couples and practice yesterday's question.
NEW
VOCABULARY
-
-
-
-
-
-
-
-
-
QUESTION:
45 seconds 0 Mistakes
Get in couples. And, practice the following warm-up. Then, you will have 30 seconds to impress. Coach, review the
STARS
and
SET THE TONE.
WARM UP
If you were a appliance, which would you be?
MENTALITY
VERBAL AFFIRMATIONS
WRITTEN AFFIRMATIONS
VISUALIZATION
MOTIVATIONAL VIDEO
INTERVIEW: 5 minutes speaking English 0 mistakes
Perfect Tenses - Comparatives & Superlatives
Modals - Conditionals - Call Center Skills
CLASS: 45 seconds 0 mistakes
Recovery
TIME
BACK THEN, NOW
& AFTER?
How did people communicate with their relatives before having internet or cellphones?
do you remember ever using the postal service?
what are the main differences back then and now?
what do you think will be different in 10 years?
do you think we can improve this even more?
what would be the advantages in the future?
Make groups and discuss how the mailing service in the past was, then discuss how it is nowadays and how it will be in the future.
SHIPPING
QUOTATION
REVIEW THE FOLLOWING VOCABULARY. GIVE YOUR OWN EXAMPLES.
QUOTATION
1. quotation
2. dimensions
3. height
4. weight
5.
6.
7.
8.
9.
10.

shipping
in-transit.1
tracking number .2
proof of delivery .3
door tag .4
.5
.6
.7
.8
.9
.10


Has any package ever been delivered to your house?
how you would you rate your courier?
ASKING FOR
DIRECTIONS
ADDRESSES
House
Street name
Street type
City
State
ZIP CODE
How do you get from your house to this place?
Give direction to get to your favorite call center!
COMMON PHRASES
- Straight ahead
- Turn right/left
- On the roundabout
- On your right/left
- Make a U turn
- Get on/off the bus
- On _______ street
- I live at (address)
Stand up and practice how to give directions/ask for directions. Then, come to the front and be ready to shine.
10 MIN
15 MIN
5 MIN
JOB

INTERVIEW
QUESTION:

Your coach will teach how to answer one interview questions appropriately.

DISCIPLINE
Full transcript