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1st Quarter Review 2014

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Megan Gibson

on 11 December 2014

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Transcript of 1st Quarter Review 2014

1st Quarter Review

Team genuine
Team Training
Training workshops
Team Experience night Perran and Riviere
New check in procedure
Signs on vans when ready
Check in looks fun
Fancy dress days
New welcome booklets
Customer Care
Trid Advisor Reviews
General Knowledge of area
MMFS for special occasions
Welcome Host brilliant
Jobs Plotted in front of guest for reassurance
Team meetings
Maintenance jobs
Winter works
Opening - TV
Planning of HK
Front PC not working
Business changes...

Let us not be satisfied with just giving money. Money is not enough, money can be got, but they need your hearts to love them. So, spread your love everywhere you go. (Mother Teresa)

Character face in hole
Monitor prices for high times and selling of grades
Monitor website regularly
Door knocks regular
No smoking stickers to go up in vans
In peak have music outside reception where check in is
Team to go out and do door knocks to familiarize with locations and build rapport
HO buddy from hot line
Support Hk
Support Jolene
Continue to manage up to Shaun
Nick to show me something new once a month
Nick to push me to develop
Push Team for upgrades and extension when available
Customer Care
My Personal Changes
Sat 7th overall
Stick to respond on park 24hrs
Make letters personal not technical
Door knock to follow up
Also maintenance door knock anything security called out to
Minimal compensation given
Head office buddy Jo
Budget for Yr- £4365
Actual - £ 1648
Last Year - £ 939
Trip Advisor
May 2013
My 2014 Goal
Shaun to teach me health and safety
Challenge/manage up to Shaun
Carry out a BOFA session
ILM with team in meeting (15th May )
Be 1st on AYV for when I leave
Monthly workshop refresher with team individual away from busy environment.
Be competent at reading STATS .
I wanted Be a cleaner for the day and I was Middle April
Take on more from Nick when back at Perran - July onwards
Work a week with Miles - Beginning July
Every 2 months both parks join for a meeting then a team night.
Make sure when I am off in September I have communicated everything to Lindsey and Nick
Challenge of daily running Perran reception and get there scores like Riviere
Fresh set eyes at Perran and implement any changes
Monitor the check in procedure at Perran
To get in top 3 on AYV at Perran
When I leave Riviere to be 1st at Check in experience
My team to be telephone competent at a sale
Take more off Nick when back at Perran
Grow into a stronger person
Sharon WOWS
2015 Flyers
When a team outgrows individual performance and learns team confidence, excellence becomes a reality

Joe Paterno
Full transcript