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DDG: Preliminary findings

DoDoneGone 16-12-13

Socialt Udviklingscenter SUS

on 29 January 2014

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Transcript of DDG: Preliminary findings

Focal points
Preliminary findings
We're still looking at the data

- general trends
- some preliminary findings
- suggested improvements
Socialt Udviklingscenter SUS
Functionality, improvements and suggested features
General trends: perceived usability
Average rated usability score was
3 of 5
(n = 2)
System Usability Scale score of
(n = 2)

- important for the "clients"

Study setup
Socialt Udviklingscenter SUS
Social IT Lab
1. Expert review
2. 2 x mini-review
3. Focus group
- improvement loop
- build up of system insight and potential problem areas ahead of user involvement
- potential professional staff-users from care homes

- professional ergotherapists
- people with anxiety (not conducted)

Focal points
: reception, comprehension and attractiveness

- Perceived usability

- Design, functionality and features
General trends: Concept
- The concept of DDG is easily understood by the combined user group and very attractive for professional ergotherapists

- for professionals

- maps and messages
- makes for a personal experience for the "client"
"Normal" aid

- Non stigmatizing
- "clients"
Key aspects of the concept as understood by professionals
- Usability of the service is perceived as 'low to average'
- By the 7 people evaluating DDG in mini-reviews
( > 68 = above average )
- by the professionals in the focus group after hands-on experience
We ran through all the functionality with professionals and asked for:

- comments, ideas, comparisons to "offline" methods, pros and cons

- professional and "client" needs
Feedback and communication
Feedback and communication
Professional feedback
System feedback
The motivational stars earned by users were perceived as "childish"
No current option to give a motivational message to the "client" when a task is complete
Suggested solution:

Replace with numbers
Suggested solution:

Implement a text field for a personalized message in the task-creation page
Feedback and communication
"Client" feedback
No current option for clients to give feedback on a task

In a "remote" treatment webservice professionals need feedback on the status and difficulty of a task
Suggested solution:

Implement feedback from the client as a pop-up/splash link on individual tasks
difficulty, kind of symptoms, need of assistance

System flexibility
Some users needs to repeat an individual task several times before advancing to the next
Design: instruction pages
The limited formatting options for instruction text in activities and tasks makes the system inflexible

- Clarity is important in anxiety situations
Suggested solution:

Add more options for flexible text input
Design: suggested feature
In some tasks users are asked to wait for X amount of time - which may prompt them to leave the webservice to use the countdown on smartphones
- Leaving the service may introduce uncertainty and loss of control in an anxiety situation
Design: suggested feature
The professionals often give their clients exit strategies

- In a remote assisted treatment service this is viewed as an essential feature

Implement a visual countdown timer in the webservice

- adds possibility for more plugins of the same kind

Add a link to 'exit strategies' on every task and assignment page

- Make exit strategies shareable between users like activities
Suggested solution:

A feedback prompt asking whether it is OK to proceed to the next task when a task is completed
Full transcript