Loading presentation...

Present Remotely

Send the link below via email or IM

Copy

Present to your audience

Start remote presentation

  • Invited audience members will follow you as you navigate and present
  • People invited to a presentation do not need a Prezi account
  • This link expires 10 minutes after you close the presentation
  • A maximum of 30 users can follow your presentation
  • Learn more about this feature in our knowledge base article

Do you really want to delete this prezi?

Neither you, nor the coeditors you shared it with will be able to recover it again.

DeleteCancel

DDG: Preliminary findings

DoDoneGone 16-12-13
by

Socialt Udviklingscenter SUS

on 29 January 2014

Comments (0)

Please log in to add your comment.

Report abuse

Transcript of DDG: Preliminary findings

Usability
Concept
Setup
Focal points
Features
SUS
Preliminary findings
We're still looking at the data

- general trends
- some preliminary findings
- suggested improvements
Socialt Udviklingscenter SUS
DoDoneGone
Functionality, improvements and suggested features
General trends: perceived usability
Average rated usability score was
3 of 5
(n = 2)
System Usability Scale score of
61.25
(n = 2)
Structured

- important for the "clients"

Study setup
2013
Socialt Udviklingscenter SUS
facebook.com/socialitlab
www.socialitlab.dk
Social IT Lab
1. Expert review
2. 2 x mini-review
3. Focus group
- improvement loop
- build up of system insight and potential problem areas ahead of user involvement
- potential professional staff-users from care homes

- professional ergotherapists
- people with anxiety (not conducted)

Focal points
-
Concept
: reception, comprehension and attractiveness

- Perceived usability

- Design, functionality and features
General trends: Concept
- The concept of DDG is easily understood by the combined user group and very attractive for professional ergotherapists
Flexibility

- for professionals
Personal

- maps and messages
- makes for a personal experience for the "client"
"Normal" aid

- Non stigmatizing
- "clients"
Key aspects of the concept as understood by professionals
- Usability of the service is perceived as 'low to average'
- By the 7 people evaluating DDG in mini-reviews
( > 68 = above average )
- by the professionals in the focus group after hands-on experience
We ran through all the functionality with professionals and asked for:

- comments, ideas, comparisons to "offline" methods, pros and cons

- professional and "client" needs
Feedback and communication
Feedback and communication
Professional feedback
System feedback
The motivational stars earned by users were perceived as "childish"
No current option to give a motivational message to the "client" when a task is complete
Suggested solution:

Replace with numbers
Suggested solution:

Implement a text field for a personalized message in the task-creation page
Feedback and communication
"Client" feedback
No current option for clients to give feedback on a task

In a "remote" treatment webservice professionals need feedback on the status and difficulty of a task
Suggested solution:

Implement feedback from the client as a pop-up/splash link on individual tasks
-
difficulty, kind of symptoms, need of assistance

System flexibility
Some users needs to repeat an individual task several times before advancing to the next
Design: instruction pages
The limited formatting options for instruction text in activities and tasks makes the system inflexible

- Clarity is important in anxiety situations
Suggested solution:

Add more options for flexible text input
Design: suggested feature
In some tasks users are asked to wait for X amount of time - which may prompt them to leave the webservice to use the countdown on smartphones
- Leaving the service may introduce uncertainty and loss of control in an anxiety situation
Design: suggested feature
The professionals often give their clients exit strategies

- In a remote assisted treatment service this is viewed as an essential feature
Idea:

Implement a visual countdown timer in the webservice

- adds possibility for more plugins of the same kind
Idea:

Add a link to 'exit strategies' on every task and assignment page

- Make exit strategies shareable between users like activities
Suggested solution:

A feedback prompt asking whether it is OK to proceed to the next task when a task is completed
Full transcript