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Building a Collaborative Service Culture

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James Davies

on 12 June 2014

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Transcript of Building a Collaborative Service Culture

IT Services in 2010 -
Before Bomgar
The Road to Success
Building a Collaborative Service Culture
What are we going to explore?
Who are UCA?
How did we move forward?
Support & Consolidation
- The Review Process
What do we need to do to get there?
Support & Collaboration - Jigsaw Puzzle
3 Simple
Collaborative Working
The Results - Return on Investment
The Five Key Enablers for Empowering
Staff at UCA
UCA IT Support Environment
Building a Service Culture
Collaboration using
Support & Collaboration
- The Completed Puzzle
James Davies
Full transcript