Send the link below via email or IMCopy
Present to your audienceStart remote presentation
- Invited audience members will follow you as you navigate and present
- People invited to a presentation do not need a Prezi account
- This link expires 10 minutes after you close the presentation
- A maximum of 30 users can follow your presentation
- Learn more about this feature in our knowledge base article
Do you really want to delete this prezi?
Neither you, nor the coeditors you shared it with will be able to recover it again.
Make your likes visible on Facebook?
You can change this under Settings & Account at any time.
Manage IT ver 4.0
Transcript of Manage IT ver 4.0
Functional across departments Provides a formal approach for handling issues and implementing solution Based on best practices and methodologies such as COBIT, ITIL, RUP and PMI 11 Process Modules with key processes Provides you with everything you need to monitor, assess, control and remedy risks and ensure compliance The following documents ensures all round compliance: Provides you the picture on the status of compliance activities Built with Microsoft’s SharePoint, Manage IT Compliance Portal ensures that all aspects of management and reporting are readily accessible in a single interface to those with compliance responsibilities. Incident Management Process Modules Compliance Services Implementation Plan Process activities COBIT Control reference Process & Sub-process name Module name Roles responsible Do you face any of these issues in your organisation? Manage IT provides you with a set of services that helps you overcome these challenges... Reference to COBIT control number Test Script Number of the samples varies based on occurence of the control Testing Steps Module, process & control details Typical Implementation Timelines Remediation Plan User access request is not standardized (over emails / phone calls etc) Ex-employee accounts are still active Employees can access data as per old job roles / departments (HR, stores, finance etc) Increase in the number of open and unresolved tickets Issues are not prioritized / categorized appropriately Proper escalation / communication channels are not followed for issue resolution / closure ManageIT process framework for access management: For each process, there exists a corresponding Process Flow, Narrative & RACI Detailed description of the process Key systems, policies, forms & reports High level description of the process Process name COBIT control details Roles involved in the process Management Dashboard Process details Process activities Assignment of responsibilities Frequency of the control, the control owner & the process owner List the inputs to the process & source of evidence Type of control & fraud control Testing Conclusion Overall test status and failure types Status of the testing step (Pass / Fail / Not Tested) Provides a graphical representation of testing results Module, process, sub-process & control details Deficiency / Issue details Remediation Plan details Highlights & addresses issues outlined during testing and provides a detailed plan for remediation of failed controls ManageIT process framework for Incident Management: Narrative RACI Process Flow For each process, there exists a corresponding Process Flow, Narrative & RACI Graphical representation of activities to be performed in the process Process activities COBIT Control reference Process & Sub-process name Module name Roles responsible Detailed information about activities performed in the process Detailed description of the process Key systems, policies, forms & reports High level description of the process Process name Identifies the Roles & Responsibilities of personnel involved within a process COBIT control details Manage Business Continuity
Service Continuity Management... Manage Security
Information Security Management... Manage Changes
Change Management... Manage Governance
Business IT Alignment
Monitor & Evaluate... Manage IT Procurement
Acquire & Maintain Application Software & Technology Infrastructure... Manage Operations
Service Asset & Configuration Management... Manage Partners
Service Level Management
Supplier Management... Provides a graphical representation of testing results Management Dashboard Remediation Plan Highlights & addresses issues outlined during testing and provides a detailed plan for remediation of failed controls Module, process, sub-process & control details Deficiency / Issue details Remediation Plan details For each control mapped in a process, there exists a corresponding Test Script that provides detailed step for testing of key controls Test Script Module, process & control details Type of control & fraud control List the inputs to the process & source of evidence Frequency of the control, the control owner & the process owner Reference to COBIT control number Assignment of responsibilities Process activities Process details Roles involved in the process Manage Projects
Scope and Planning
Training & Go - Live Preparation
Project Portfolio Management... Manage Releases
Release and Deployment
Transition Planning & Support... Manage Strategy
IT Portfolio Management... Manage Support
Problem Management... Test Scripts - steps to perform internal audit of the IT controls
Remediation Plan - to improve the efficiency of the failed IT controls
Management Dashboard - template for internal audit reporting Cost Personnel responsible for remediation Personnel responsible for remediation ?? Minimizes the adverse impact of incidents on business operations Ensures that normal IT services are restored at the earliest Process Framework Compliance Services Compliance Portal Process Framework Process Framework Overall status of testing Overall result of the control tested Link to detailed information on Services Provided: Number of the samples varies based on occurence of the control Testing Steps Testing Conclusion Overall test status and failure types Status of the testing step (Pass / Fail / Not Tested)