Loading presentation...

Present Remotely

Send the link below via email or IM

Copy

Present to your audience

Start remote presentation

  • Invited audience members will follow you as you navigate and present
  • People invited to a presentation do not need a Prezi account
  • This link expires 10 minutes after you close the presentation
  • A maximum of 30 users can follow your presentation
  • Learn more about this feature in our knowledge base article

Do you really want to delete this prezi?

Neither you, nor the coeditors you shared it with will be able to recover it again.

DeleteCancel

Make your likes visible on Facebook?

Connect your Facebook account to Prezi and let your likes appear on your timeline.
You can change this under Settings & Account at any time.

No, thanks

Manage IT ver 4.0

Progress through process
by

Manage IT Systems Plus

on 30 January 2013

Comments (0)

Please log in to add your comment.

Report abuse

Transcript of Manage IT ver 4.0

if you’re looking for a proven route to optimized ROI... SMEs to Large Organizations... Part of the Challenges Contact Us group Take the first step to growth, Compliance Portal Access Management Provides a formal approach for managing and authorizing user accounts in an organization Restricts access to IT service / data to authorized users only Manages user access from end-to-end: Requesting, modifying and deleting / closing user accounts and related user privileges Narrative RACI Process Flow Graphical representation of activities to be performed in the process Detailed information about activities performed in the process Identifies the Roles & Responsibilities of personnel involved within a process For each control mapped in a process, there exists a corresponding Test Script that provides detailed step for testing of key controls Helps in resolving the incident within the allotted timeframe, as defined in SLA Provides with a set of 11 Process Modules that are Standalone,
Ready-to-use and
Functional across departments Provides a formal approach for handling issues and implementing solution Based on best practices and methodologies such as COBIT, ITIL, RUP and PMI 11 Process Modules with key processes Provides you with everything you need to monitor, assess, control and remedy risks and ensure compliance The following documents ensures all round compliance: Provides you the picture on the status of compliance activities Built with Microsoft’s SharePoint, Manage IT Compliance Portal ensures that all aspects of management and reporting are readily accessible in a single interface to those with compliance responsibilities. Incident Management Process Modules Compliance Services Implementation Plan Process activities COBIT Control reference Process & Sub-process name Module name Roles responsible Do you face any of these issues in your organisation? Manage IT provides you with a set of services that helps you overcome these challenges... Reference to COBIT control number Test Script Number of the samples varies based on occurence of the control Testing Steps Module, process & control details Typical Implementation Timelines Remediation Plan User access request is not standardized (over emails / phone calls etc) Ex-employee accounts are still active Employees can access data as per old job roles / departments (HR, stores, finance etc) Increase in the number of open and unresolved tickets Issues are not prioritized / categorized appropriately Proper escalation / communication channels are not followed for issue resolution / closure ManageIT process framework for access management: For each process, there exists a corresponding Process Flow, Narrative & RACI Detailed description of the process Key systems, policies, forms & reports High level description of the process Process name COBIT control details Roles involved in the process Management Dashboard Process details Process activities Assignment of responsibilities Frequency of the control, the control owner & the process owner List the inputs to the process & source of evidence Type of control & fraud control Testing Conclusion Overall test status and failure types Status of the testing step (Pass / Fail / Not Tested) Provides a graphical representation of testing results Module, process, sub-process & control details Deficiency / Issue details Remediation Plan details Highlights & addresses issues outlined during testing and provides a detailed plan for remediation of failed controls ManageIT process framework for Incident Management: Narrative RACI Process Flow For each process, there exists a corresponding Process Flow, Narrative & RACI Graphical representation of activities to be performed in the process Process activities COBIT Control reference Process & Sub-process name Module name Roles responsible Detailed information about activities performed in the process Detailed description of the process Key systems, policies, forms & reports High level description of the process Process name Identifies the Roles & Responsibilities of personnel involved within a process COBIT control details Manage Business Continuity
Service Continuity Management... Manage Security
Access Management
Information Security Management... Manage Changes
Change Management... Manage Governance
Business IT Alignment
Monitor & Evaluate... Manage IT Procurement
Acquire & Maintain Application Software & Technology Infrastructure... Manage Operations
IT Operations
Service Asset & Configuration Management... Manage Partners
Service Level Management
Supplier Management... Provides a graphical representation of testing results Management Dashboard Remediation Plan Highlights & addresses issues outlined during testing and provides a detailed plan for remediation of failed controls Module, process, sub-process & control details Deficiency / Issue details Remediation Plan details For each control mapped in a process, there exists a corresponding Test Script that provides detailed step for testing of key controls Test Script Module, process & control details Type of control & fraud control List the inputs to the process & source of evidence Frequency of the control, the control owner & the process owner Reference to COBIT control number Assignment of responsibilities Process activities Process details Roles involved in the process Manage Projects
Scope and Planning
Training & Go - Live Preparation
Project Portfolio Management... Manage Releases
Release and Deployment
Transition Planning & Support... Manage Strategy
Financial Management
IT Portfolio Management... Manage Support
Incident Management
Problem Management... Test Scripts - steps to perform internal audit of the IT controls

Remediation Plan - to improve the efficiency of the failed IT controls

Management Dashboard - template for internal audit reporting Cost Personnel responsible for remediation Personnel responsible for remediation ?? Minimizes the adverse impact of incidents on business operations Ensures that normal IT services are restored at the earliest Process Framework Compliance Services Compliance Portal Process Framework Process Framework Overall status of testing Overall result of the control tested Link to detailed information on Services Provided: Number of the samples varies based on occurence of the control Testing Steps Testing Conclusion Overall test status and failure types Status of the testing step (Pass / Fail / Not Tested)
Full transcript