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Tech talk at Shoes of Prey

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by

Jeremy Levitt

on 29 April 2011

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Transcript of Tech talk at Shoes of Prey

Compare quotes & prices for any service Drivers of growth:

Advertising (SEM & Publicity)

Customer service & word of mouth

Sales

Trade relationships 200,000 customers, 40,000 businesses, $300m in projects posted Publicity Agency v DIY
Different channels, different effectiveness
What do you stand for?
Data Customer Service Communicate your values to your customers

Deliver happiness, be flexible

Flip the funnel - using your customers to gain new ones

Follow up every customer

Software, notes & following up Sales Founders need to know the sales process

Trial strategies to work out KPIs & know your numbers

Training and more training

Communicate data Trade relationships stand on the shoulders of giants

be careful of "consideration"

set realistic expectations Thanks!

jeremy@serviceseeking.com.au
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