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Informatiebeleid en Programma Verbetering Dienstverlening, gemeente Dronten

Presentatie voor raadscommisie gemeente Dronten, 13 mei 2015, Thio van der Velde en Willem-Alexander Scholten
by

Willem-Alexander Scholten

on 17 November 2016

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Transcript of Informatiebeleid en Programma Verbetering Dienstverlening, gemeente Dronten

Ter ondersteuning van:
Ter ondersteuning van:
Informatievoorziening:

randvoorwaardelijk en
ondersteunend

Gegevensmanagement
Van papier
naar digitaal
Zaakgericht werken
FAQ
> KCC
Post
Digitaal
Digi-tale onderteke-ning
Klant
contact
systeem
Werken
op
afspraak
Verbeterplan
Balie
Social
Media
Verbeterplan
Telefonie
Verbeterde website
Zaaksysteem
Inrichting
balies
Waarom?
Hoe?
Klanttevredenheid
Sterren kijken

Ontwikkelgericht

Project X
Full transcript