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Communication

MGC2230 Organisational Behaviour (sem 1, 2014)
by

Nipuni S

on 7 May 2014

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Transcript of Communication

Effect on business:
Instant Messaging and Social Media
Email is one of the most widely forms of communication in organisations today.
Email
process of conveying meaning in the form of worded messages or sounds
e.g. speeches, presentations, discussion, aspects of interpersonal communication

Types of Communication
Email
Online Communication
Communication
Prasath, Ashleigh, Nipuni
What is Communication
Communication is the activity of conveying information through the exchange of thoughts, messages, or information, as by speech, visuals, signals, written, or behavior.
Shannon and Weaver Model
Model consists of a sender, a message, a channel
where the message travels, noise or interference
and a receiver.
Process of conveying meaning in the form of non-worded messages
Some forms of non verbal communication:
Types of Communication
Barriers of Communication
Activity
Draw What You Hear
Time limit:
4 mins

Task:
Pair up. A picture will be given to one of the pairs, who will have to describe the image in as much detail as possible to the their partner who will draw what they hear. You'll be drawing either a
flower
or an
insect
.
Selective
perception
Emotions
Language
Silence
Communication
Apprehension
Lying
Filtering
Information
overload
Receivers selectively see and hear based on their needs, motivations, experience, background and other personal characteristics
When information inflow exceeds an individual's processing capacity
The interpretation of a message can differ depending of the emotions of the receiver
Even when it's in the same language, words mean different things to different people
lack of communication or the absence of information
Undue tension and anxiety about oral and/or written communication
or misrepresentation of information
Sender's purpose manipulation of message so it is seen more favourably by the receiver.
Conclusion
Cultural
Language
Cultural context
high-context or low-context
Communication is the transfer information and can in be verbal or non-verbal
Online communication is the most widely used form of communication
There are barriers that impede effective communication
Verbal communication
include gesture
body language or posture
facial expression and eye contact
object communication such as clothing, hairstyles, architecture, symbols, infographics
tone of voice
Non Verbal Communication
Instant Messaging
Text Messaging
Faceboook
LinkedIn
Blogging
Twitter
Whatsapp
Video Conferencing
SMS
Whatsapp
Networking
Informal speech (jargon/slang)
Forms a distraction
Useful for shorter messages only
Drawbacks:
Misinterpretation
Negative communication
Time-consuming
Emotions
Privacy concerns
Video Conferencing:
Allows employees to have face to face communication whilst being in different locations.
Facebook
Twitter
Full transcript