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ORGB3201: Silvio Napoli Case

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Daigo Hoshino

on 22 October 2013

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Transcript of ORGB3201: Silvio Napoli Case

Silvio Napoli at Schindler India
Silvio Napoli has been chosen to run Schindler Holdings new venture – Elevator business

Mr. Napoli has demonstrated strong leadership characteristics in the past that promise to bring long-term profitability to the new division of his firm, but it appears that today he will have to ask his boss for a little help.

Three challenges:
His managers are not sticking to his business plan
The plan has come under intense pressure largely due to changes in import tariffs
Unable to properly outsource manufacturing and logistics activities.
Skills, Attitude, Attributes
A Successful Leader
Selectively shows his weaknesses
Manages employees with tough empathy
Reveals his differences
Success of First Seven Months
Conducted extended market research
Planned out a strategic product line
Implemented an account management concept
Created an unique business model

Did not taking into account;
Management worries about feasibility of business plan
High-imported duties posted by the government
Increase in the transfer prices for S001 elevators
Employees accepted to provide services that deviated from the plan
Alexandra Alloca,
Lukas Scott,
Nick Bendeck,
Melissa Chan,
Daigo Hoshino
Skills: Adaptability, Business Experience, Generalist, Open minded
Attitude: Energetic, Ambitious, Optimistic, Driven, Resilient,
Attributes: Perseverance, Interpersonal skills, Trustworthy
Create meaning and make his employees believe in his business plan
Implement a zero-tolerance of different behavior
Strengthen the hybrid culture
Set and enforce common goals
Time is key

Persistence in executing his strategy
André, Rae. Organizational Behavior: An Introduction To Your Life In Organizations. Upper Saddle River, NJ: Pearson Prentice Hall, 2008. Print
Bartlett, Christopher A. Silvio Napoli at Schindler India (A). Boston: Harvard Business School, 2002. Print.
Goffee, Robert, and Gareth Jones. Why Should Anyone Be Led By You? Boston: Harvard Business Review, 2000. Print.

Schindler Official Web Page <http://www.schindler.com/com/internet/en/about-schindler/corporate-governance/group-executive-committee/silvio-napoli.html>
Full transcript