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on 25 February 2015

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What is Online Communication?
In the aspect of education - A process of communication which covers reading, writing & communicating through networked computers.
Types of Online
Communication (In the aspect of education)
Synchronous Computer-Mediated Form
Asynchronous Computer-Mediated Form
Hybrid/ Collaboration Form
When using Online Communication Tools...
... Always remember to:
Think & know about who your audience is – this will affect your content and language.
Contemplate the context of your writing – who are you talking to, are you representing your own views or those of a community/ institution?
Respect the privacy of colleagues.
Respect the University's confidentiality – material posted in social media should not disclose privileged information.
Advantages & Disadvantages
Online Communication

Online Communication Tools (In general view)
Voice Over IP
Synchronous Computer-Mediated Form
A form in which people communicate in real time by chatting, discussing or using conferences software, with all participants at their computers at the same time.
Are used for live office hours, tutoring sessions, or class discussion.
E.g.: CANVAS - An app which allow students to meet & collaborate online in an informal setting --- Others: Facebook, Twitter
Also known as 'Webinars' or live online meetings.
In a more formal form.
How? - The instructor will lead the discussion and may use a whiteboard or upload a presentation to be used while they deliver lectures. Students may be encouraged participate by speaking via a microphone and writing on the whiteboard. Instructors typically do not require participation in these type of sessions because of the set time requirement but may record the sessions for later viewing.
E.g.: Blackboard Collaborate, Big Blue Button, Adobe Connect & Google Hangouts --- In CANVAS, these features are known to be 'Conferences'.
Asynchronous Computer-Mediated Form
A form in which people communicate in a delayed fashion by computer.
Common & frequently used in online courses.
An app in which allow you to send private messages to one or more persons in your course.
In CANVAS, private messages are called 'Conversations'.
Threaded Discussions
Commonly used to promote class discussion.
Open discussion.
In CANVAS, discussions are called 'discussions' and instructors may use discussions as a form of assessment. You can view a practice discussion to see how a graded discussion may appear.
An online journal which is kept by one person or a group of people.
To share ideas, opinions & links --- Then, get quick feedback.
E.g.: Blogger.com & WordPress.com
CANVAS does not have a blog tool.
Almost the same as blogs.
BUT it is a web page that community can edits on certain info/ subject or known as collaborative authoring.
Possibly, the most famous wiki is WIKIPEDIA.
In CANVAS, instructors may allow students to edit some pages.
Asynchronous Video
CANVAS allows faculty and students to create media comments using audio and video with your microphone and web-cam.
This ensures a course to develop a sense of community without using synchronous forms of communication.
Hybrid/ Collaboration Form
A form of communication that can be both, synchronous or asynchronous.
E.g.: Google Docs (Drive) & EtherPad - Both allows the instructor & students to edit at the exact same time.
You can link your Google Docs to your CANVAS account.
Lake Land College. (2014).
Types of online communication
. Retrieved February 7, 2015, from
Wikia. (2015).
Online communication. Definition
. Retrieved February 6, 2015, from
Warschauer, M. (2001).
Online communication
. In R. Carter & D. Nunan (Eds.), The Cambridge guide to teaching English to speakers of other languages (pp. 207-212). Cambridge: Cambridge University Press.
In general - Techniques in which individuals as well as computers can communicate with each other over a computer network, such as the Internet.
Encourages reflection
No physical cues
Information overload
Time lag
Dr. Butteriss, C..
EngagementHQ. Advantages and disadvantages of online communication
. Retrieved February 7, 2015, from http://engagementhq.com/advantages-disadvantages-of-online-communication/
Information Services.
Communicating online
. Retrieved February 7, 2015, from http://www.cardiff.ac.uk/insrv/it/help/commsonline/index.html
The National Center on Disability and Access to Education. (2015).
NCDAE tips and tools: online communication tools
. Retrieved February 7, 2015, from http://ncdae.org/resources/factsheets/communication.php
NSW HSC Online.
Communication process and equipmen
t. Retrieved February 16, 2015, from http://hsc.csu.edu.au/business_services/services_120/communicate/4029/process.htm
Presentation prepared by:
Azar Firdaus bin Yusof
Lydia binti Adam Muralidharan
Siresma A/P Sathi Kumar
Nur Aisha binti Mohd Ruslee
Nur Maisurah binti Ahmad Tarmizi
Have few other names: forums, bulletin boards, discussion boards, discussion groups, etc..
Primarily a place for users to post questions or comments.
Other users then reply to these posts to create an online discussion.
The discussion posts are stored and sorted chronologically to form threads.
Are real-time online text conversations.
Have 3 methods:
1. Web-based
Are accessed through a normal browser, for instance the chat feature in Gmail.
The screen, or a portion of the screen, will refresh regularly.
This has the potential to be very accessible, since the output is HTML.
Most older online chats were Java-based and most newer ones are AJAX-based.
Instant Messenger
Users communicate using a downloadable messaging program, such as MSN Messenger, Facebook Messenger, Wechat, Whatsapp, Kakaotalk, Telegram, AOL Instant Messenger & so on.
Most of the latest-generation instant messaging clients can be made relatively accessible.
Internet Relay Chat (IRC)
Is not so much a chat as a protocol (or set of rules) for internet chat.
Users usually use a client (external program) to connect to an IRC server, so the accessibility of IRC depends, to a great extent, on the accessibility of the client.
IRC tends to be used by a more technical audience.
Various electronic whiteboards exist allowing users to draw, write and collaborate using an interface that simulates a physical whiteboard.
Whiteboards are by nature full of accessibility barriers, many of which will be very difficult, or even impossible, to overcome.
Voice Over IP
Also known as VoIP.
It is a voice conversation that takes place over an internet connection instead of a traditional phone line.
VoIP calls can also be made over a computer, usually with a USB headset or handsets
There are various ways in which we can communicate with others.
With the advent of online communication, it is beneficial to us in many aspects --- Education, lifestyle, sports, etc..
Therefore, we students must put to good use of online communicating.
Form of Communication in
which we are familiar with..
1. Texting & Instant Messaging
2. Video Chatting
3. Voice Record Conversation
1. Texting & Instant Messaging
A process of sending short text messages between cell phones, pagers or other handheld devices.
Messages are sent through SMS (Short Message Service).
Users can also send text messages from a computer to a handheld device.
Web texting is made possible by Web sites called SMS gateways.
Mostly happen over phone network or online.

Video Chatting
A technology to carry out audio & video interaction in real time between users at diverse location.
Can be done via computer, tablet or smartphone that are also known as VIDEOPHONE CHATTING.
Frequent problems & issues in Communication
Ethics in Communication
Ethics = Form of character of a person expressed as RIGHT & GOOD or BAD & WRONG conduct of action.
Goals - to develop moral standards & behavioural norms.
Ethics in Communication?
Ethical communication involves all the relevant info stated.
It is true & accurate.
Avoid language which manipulates, discriminates or exaggerates.
Examples of Unethical Communication
Slideshare. (2014).
Ethical issues in communication.
Retrieved February 17, 2015, from http://www.slideshare.net/mehrotraayush/8ethical-issues-in-communication
R. Margaret. (2007).
SearchMobileComputing. Texting (text messaging or wireless messaging)
. Retrieved February 17, 2015, from http://searchmobilecomputing.techtarget.com/definition/texting
Webopedia. (2015).
Video chat
. Retrieved February 17, 2015, from http://www.webopedia.com/TERM/V/video_chat.html
SKILLSYOUNEED. (2011-2015).
Barriers to effective communication
. Retrieved February 17, 2015, from http://www.skillsyouneed.com/ips/barriers-communication.html
Voice Record Conversation
Lots of Social Network Applications & softwares that provides this service.
It's an interaction where users record their messages in a form of voice.
E.g.: In Wechat, Whatsapp, Line, KakaoTalk, Skype, etc..
Equipments that is a must or might be needed in the process of communication either online or offline...
There are various equipments can be used.
E.g.: Facsimile (Fax) Machines; information technology components including hardware, software and communication packages; keyboard equipment including mouse, touchpad, keyboard; network systems; pens & pencils; telephones & smartphones; etc..
The use of jargon
Emotional barriers
Lack of attention, interest, distractions, or irrelevance to the receiver
differences in perception & viewpoint
Physical disabilities such as hearing problems or speech difficulties
Physical barriers to non-verbal communication
Language differences and the difficulty in understanding unfamiliar accents
Expectations and prejudices which may lead to false assumptions or stereotyping
Cultural differences
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