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ISO 29990:2010

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by

nizam Hamid

on 12 March 2015

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Transcript of ISO 29990:2010

Objective:
Provide a generic model for quality professional practice and performance, and a common reference for learning service providers (LSP) and their clients in the design, development and delivery of training and development.

ISO 29990:2010
Key Focus Areas:
‘Learners’ and the ‘Results’ of the
learning process.

Selecting & Managing LSP
(internal to the organization) – Mapping their competence with organizational needs and expectations

Aligning with ISO 9001:2008

Ideally what happens…when there’s a need - Typical Scenarios
Quality Factors – Enhancing Learning Team

Defining Quality of L & D Team

International Certification for Learning & Development Center
Contents
About ISO 29990:2010
What ISO 29990 Says
Creating Center of Excellence
Excelledia Approach
Benefits
About ISO 29990:2010
Employee Success
Better
Place to
Work

Organizational Success

Increased Productivity
& Quality
of Work

Learning

Brand Visibility
Business Excellence Model
Business Expansion
Employee
attends the
training

LSP
writes/looks for Vendor

Employee
writes to Managers / LSP

Training is delivered

Employees OR their Managers’ nominates

LSP forwards
the Training Calendar from Training
Vendor to all

Synergy
of Success
Analysis
Programs
Administration
What
ISO 29990
says:
Identify
Learning
Needs
Design
Learning
Services
Provide
Learning
Services
Monitor
Delivery of
Learning
Services
Evaluate
Learning
Services
Best Practice Learning Services Framework

Communication Management
HR Management
Resource Management
Internal
Audits
P
Document
Control
Strategy &
Business
Management
Management Review
Corrective / Preventive Actions
Financial / Risk Management
Feedbacks
D
A
C
Best Practice ‘Management of Learning Service Provider’

Key
Areas
for LSP:
Strategy & Business Management
LSP to prepare a Business Plan
Risk Management
Resource Management
Business plan to include objectives, Quality Manual
Identifying, Assessing & Managing Risk
Allocating People, Technology, Infrastructure
Internal Audits
For Continuous Improvement
Conducted in regular intervals
Center of Excellence (CoE) – Learning & Development
Center of Excellence

in Learning & Teaching
A CoE Model ‘Promotes Innovation & Excellence in all aspects of Learning’

Be one of the FIRST few in the region to get Certified
Be the BEST Employer with focus on systematic Workforce Development
Create a BETTER place to work
Get Competitive ADVANTAGE
Gap Analysis
[Actual Vs Target]
Documentation
& Trainings
Implementation
& Creating
Evidences
Internal
Audits
Final
Certification for
ISO 29990:2010
Excelledia Approach to Certify the Center
ISO 29990 – Tangible Benefits
Customer (Employee) Orientation:
Focus on the needs of learners
Documented Quality:
Competitive advantages in tenders and quotes
Measure and Evaluate:
Ensure the effectiveness of learning services

Steer:
Monitor and control the learning processes
Creating Edge:
Globally recognized education standard; creating
Center of Excellence (CoE)
In Short – ISO 29990 helps to…
Identify and evaluate the learning needs of a person or group

Derive suitable learning offers

Define learning objectives, contents, and processes

Create transparency of services provided and the learning environment for the learner

Specify measures to support and monitor learning transfer

Make available and accessible learning resources

Manage communications and resources
ISO 29990 – Tangible Benefits
Frequently Asked Questions
Does ISO 29990 replace ISO 9001?

ISO 9001 is and continues to be the leading standard for quality management. ISO 29990 contains similar elements to ISO 9001, but it focuses mainly on the design of education processes. As such, it is a useful supplement, but no replacement.

Why get Certified for ISO 29990 – doesn’t implementation suffice?

Implementing and actively designing a management system is the actual and indispensable task of any organization. The independent assessment and certification of these systems provides relevant public stakeholders with demonstrable evidence of
competence and quality.

www.excelledia.com
Thank You
www.excelledia.com
How does it help achieve
Level 5 - ROI
Level 2
Level 3
Level 5
Level 4
Level 1
Level 1 - Reaction & Planned Action
What are participants’ reactions to the program, and what do they plan to do with the material & learning ?
Level 2 - Learning
What skills, knowledge, or attitudes have changed and
by how much?
Level 3 - Job Application
Did the participants apply what they learned on the job
Level 4 - Business Results
Did the on-the-job application produce measurable results?
Level 5 - Return on Investment
Did the monetary value of the results exceed the cost for the
program?
ISO 29990 helps by:

Creating Data Collection framework, which can be used to capture data, to calculate ROI in Level 5
ISO 29990 helps by:

Developing assessment tools for evaluation to qualify this Level.
ISO 29990 helps by:

Creating a system to study, behavior, application & implementation of learned skills
Regular Audits to ensure application of learned skills and proper documentation of the same
ISO 29990 helps by:

Ensuring all learning programs delivered are aligned with the Business/Strategic Planning
Having a structured 'Management Review' in place to measure business outcomes
Have a model to measure Financial Risks
Once we Convert Data into Monetary Values, by isolation techniques, like, Control Groups, Trend Lines, Participant/Stakeholder Estimates.. ROI can be calculated.

On an average with ISO 29990 Implementation, 300% ROI can be achieved, mostly on Operational & Soft Skill programs
Full transcript