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Transcript of Social CRM
Social Customer Relationship Management (SCRM)
Duties & Responsibilities
Gantt Chart (Jay) slide 2
Team effectiveness – role fit – Belbin Questionnaire
• Housekeeping roles – time effective
• Task specific roles – fit short and longer term objectives
Regular Meetings - Updates
Effective Team Work (Belbin)
Formal & Informal Meetings
Good Working Relationship within Team.
Understanding of each member Role.
Positive progress and ideas towards the Poster Presentation.
Create Poster for Presentation
Prepare for Progress Presentation
Adopted Waterfall Model
Work Breakdown Structure (WBS)
Responsibility Matrix (RM)
http://www.gantt.com/ (accessed 1/10/13)
http://www.learningcenter.net/library/building.shtml (accessed 3/10/13)
Vle.thamesgatewaycollege.ac.uk (accessed 8/10/13)
www.mindtools.com/pages/article/newLDR_83htm (accessed 8/10/13)
www.slideshare.net/Echmaer/belbin-team-role-primer-3573527 (accessed 11/10/13)
http://blog.valerisys.com/tlt/the-importance-of-team-roles-in-teamwork/ (accessed 11/10/13)
http://www.web1579.vs.speednames.com/pdf/WhatIsCRM_WhitePaper.pdf (accessed 16/10/13)
Start - 1st Oct
Progress Presentation - 22nd Oct
Poster Presentation - 10th Dec
Improve Customer Service
Traditional Communication Tools
To get a better ROI
Past Data to Forecast
Solution = Social CRM