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Components of Effective Listening
Transcript of Components of Effective Listening
Based on the HURIER MODEL
How do you become a better listener?
Effective listening is a multi-step process
Engage in active listening before making snap judgments
Listen with your whole body
Use your ears and face, not just your mouth
See the other person's side
Don't make assumptions
Effective listening is a skill in how we communicate with others in our day to day lives. Without good listening skills, we may misinterpret those around us, be forgetful of what is said to us and also make a lot of mistakes as a result of not being able to listen.
Hearing is not the same as listening
Listening is the most fundamental component of interpersonal communication skills
Listening is an active process
Active listening not only means focusing fully on the speaker but also actively showing verbal and non-verbal signs of listening
During this stage, our brain assigns meaning to the spoken words
We then decide whether or not to commit the info to memory for future use
Memory allows us to retain and recall info when we need to do so, however forgetting is important for our mental health as well
We weigh the worth of a message
Critically analyze what we have listened to, appraising what we were told
Ask if the message has relevance to us
We make choices- separate facts from inferences, weigh evidence, identify prejudices and faulty arguments
If we do not make wise choices, we risk evaluating a message incorrectly
Interpreting is assigning meaning to the message in relation to the contextual and nonverbal message aspects
Interpreting has 2 parts:
paying attention to all verbal and nonverbal behaviors to assign meaning to what someone says
signaling your interpretation of the message to the speaker
Interpreting is more of an intrapersonal relationship than an interpersonal relationship
Responding is sometimes called "giving feedback"
7 types of listening responses:
Culture also influences listening responses
Understanding is the ability to comprehend what is being communicated through the filter of language, gesture, culture and background
If you cannot recognize the symbols being depicted, it would be impossible to gain understanding
Someone who knows many languages may identify with the term “omniglot,” which means many tongues
To show you understand what is said, the usual method is to ask questions about the spoken content