Loading presentation...

Present Remotely

Send the link below via email or IM


Present to your audience

Start remote presentation

  • Invited audience members will follow you as you navigate and present
  • People invited to a presentation do not need a Prezi account
  • This link expires 10 minutes after you close the presentation
  • A maximum of 30 users can follow your presentation
  • Learn more about this feature in our knowledge base article

Do you really want to delete this prezi?

Neither you, nor the coeditors you shared it with will be able to recover it again.


Quality Management

No description

Mark Wilkins

on 7 April 2014

Comments (0)

Please log in to add your comment.

Report abuse

Transcript of Quality Management

Deming Chain Reaction
Total Quality Management
The Move to Six Sigma
Baldrige National Quality Program
ISO 9000 Certification

-how well a good or service satisfies customer preferences
Green Practices
Customer Focus
Quality through Organization
Empowerment of Employees
Prevention Rather than Correction (poka-yoke)
Commitment to Continuous Improvement
Total Quality Management
Quality Standards and Initiatives
Operations Management
The Move to Be
Lean and Green
Lean production
Just-in-time production
Green Practices
ISO 14000

Firms try to improve quality to launch programs designed to achieve certification or recognition from outside authorities.
1 common approach is participation in
The Baldrige National Quality Program
A national program to encourage American firms to focus on quality improvement.
Winners must demonstrate excellence in seven areas:
Strategist planning
Customer and market focus
human resource focus
Process management
Business result
Six Sigma
Focus on Quality
Organization-wide focus
reduce defects of operation or process to a level of 3.4 per million opportunities
requires extensive and expensive training
relies on expert advice
an advance approach in its application

Quality Standards and Initiatives
ISO 9000 Certification
*founded in 974
*160 nations
*18,500 international standards

ISO 9001
*management tool
*one million organizations

reducing investment in inventory
hold large inventory= high cost
just in time production methods
JIT techniques = very small inventories
lean firms count with the suppliers
Lean Production
*Strategies and practices to eliminate waste

Video Game Betas
Green Example-LED Light Bulbs
On a personal level- Buying a Car based on gas mileage
Full transcript