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Transcript of Communication
Decoding by Receiver
Verbal and Non-Verbal
Messages encoded into words, either written or spoken, is considered verbal communication.
NON-Verbal communication comes in many forms:
Facial expressions (smiling, frowning)
Body Language (gestures, shrugs, posture)
Even how you dress (casual, formal)
Megan Sellers, Janelle White, Ronnie Moore, Brock Smith, Austin Hester
Importance of good Communication
Dangers of bad Communication
Decoding by sender
...IS the sharing of information between two or more people or groups to reach a common understanding.
...Communication, no matter how electronically based, is a human endeavor and involves individuals and groups sharing information and coordinating their actions.
...Communication does not take place unless a common understanding is reached.
managers spend about 85% of their time performing some sort of communication
General Motors (GM) is an example of how work apparel
can effect communication. Top Managers wear slacks
and sport jackets. This is so when they walk around the
Non-verbal reinforcement comes in many forms. Managers
can give an employee a smile as they pass by. This is the
same affirmation as if they said "job well done."
Same way a concerned facial expression can express sympathy
for a personal problem or concern in finishing a job task.
can lead to other employees performance suffering
Some cases even death
Communication is KEY
YOU HAD ONE JOB
loss of competitive advantage
loss of trust within company
Responsiveness to customers
Questions? Comments? Concerns?
That's all folks!
Importance of good communication
The dangers of bad communication
The communication process
Nonverbal & verbal