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Level 3: Developing effective communication in Health and So

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louise simmonds

on 1 December 2016

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Transcript of Level 3: Developing effective communication in Health and So

Level 3: Developing effective communication in Health and Social Care
Assignment 1: P1, P2, M1

P1: Explain the role of effective communication and interpersonal interaction in a health and social care context

P2: Discuss theories of communication

M1: Assess the role of effective communication and interpersonal interaction in Health and Social care with a reference to theories of communication

Interpersonal communication is the process by which people exchange information, feelings, and meaning through verbal and non-verbal messages: it is face-to-face communication.

Interpersonal communication is not just about what is actually said - the language used - but how it is said and the non-verbal messages sent through tone of voice, facial expressions, gestures and body language

Task 1

You will play monopoly!

One-to-one conversation

Care workers talk to work colleagues, to people who use care services and their relatives on a one-to-one basis many times each day.

What skills are needed for one-to-one conversations?

Group communication

As a group we will watch back the video of you playing monopoly. Answer the following questions:

1. How did it feel to be in the group?
2. Was there a group leader?
3. Did you think about what you were going to say to each other?
4. Were you good at taking turns?
5. Could everybody see each other clearly?
6.What kind of language was used?
7. Was everybody listened to?

Informal communication

We often use informal communication when we know people well- friends and family.

In what Health and Social care contexts would informal communication be used?

What have you seen in this clip that shows it is a formal conversation?

Formal communication shows respect for each other. The degree of formality or informality is called the 'language register'.

Multi-agency working

Health and social care professionals often have to communicate with colleagues who work for different organisations.

You work in a care home for the elderly what other professionals would you need to communicate with?
Multi-professional working

Professionals from different backgrounds often have to work together in order to assess and meet the needs of people who use services.

Communication will often have to be formal and carefully planned.

Mrs.Payne is in charge of safeguarding and child protection, what other professionals would she need to communicate with and why would this need to be planned.

Unit 1: Developing effective communication
Communication between Colleagues

It is important that care workers communication respect for each other. Colleagues have to develop trust in each other, so you need to respect confidentiality of conversation with colleagues.

These conversations are normally less formal.

Forms of communication

There are many ways health and socail care providers can communicate amongst its users other than orally or written

Text messaging: schools can contact parents about parents evenings and other events to ensure they are kept in the communication loop. Also hospitals/doctors/dentists can send out appointment reminders to their patients. You can also receive some results through text message.


British Sign Language (BSL) is a language in its own right- not simply a signed version of spoken english.

Sign language is a visual means of communicating using gestures, facial expressions and body language.

BSL is the preferred language of between 50 – 70 000 people in the UK.


Music and Drama

These can be very influential for younger children and people with learning difficulties to communicate with.

Baby groups such as 'rhythm time' can help children develop their understanding of language and communication through song and musical instruments.

Songs are also used a lot in primary schools to engage young children with phonics. eg the alphabet song
Technology: hearing aids

Battery powered electronic devices with small microphones to pick up and increase the sound received by a person.

They simply amplify sound so therefore they are not as effective in noisy environments

Touch is another way of communicating without words. Touching another person can send messages of care and affection.

However touch can easily be misinterpreted, for example you might try to comfort someone by holding their hand however they may interpret this as an attempt to dominate or just feel an invasion of their personal space


A system of raised marks that can be felt with the fingers.

Its provides a means of written communication, based on the sense of touch

First published by Louis Braille, a blind 20 year old, in 1829. This system is now widely used for reading and writing.
Spoken and written language are not the preferred system of communication for everyone.

Your task: In pairs, you will be given a system of communication. you need to thoroughly research this and create an information presentation for the rest of the group to learn from.

This presentation MUST be interactive, informative and interesting. We want more than you just providing an explanation from a website.

you have the rest of this lesson, the next full double lesson and will present to the rest of the group at the start of the following lesson.

If your partner is absent- you still need to be able to access the information so please save in the shared area.

Makaton, use of signs and symbols, communication passports, technological aids to communication, Variation between cultures, human aids to communication (advocate).

Environmental Factors that Influence communication
Watch this clip-

These are the key environmental factors that influence communication- this can be both positive or negative:
as a class discuss how the above would influence communication in a doctors surgery-
discuss what just happened!
You now need to do the same for
A patient being in A and E
Being the patient in the dentist chair

So far we have covered

P1, P2, M1: How to guide on effective communication

P3: Table that explains factors that may influence communication

So therefore we are half way through our first unit!
We have still got to cover the following in this unit:

P4, M2, D1: Presentation on 'Strategies used in health and social care environments to overcome barriers to effective communication'

P5,P6: Practical of having a one-to-one and group conversation in a health and social care setting

M3, D2: Evaluating and Assessing your own communication skills

Strategies to overcome barriers to communication-
You have a set of cards- these are possible strategies to overcome barriers to communication.-
You will need to create a "diamond nine". This is ranking the strategies as most important down to least. You will then need to justify your decisions to the rest of the group.

Strategies to overcome barriers

First task: You will be put in to pairs and will be given a strategy. You have 20 minutes to research this strategy and justify why this strategy is the most important to overcome barriers.

You need to really sell this to the group.
Task two: Assessment practice

Firstly access the powerpoint on shared areas called: practice p4

Read the case study and do the following:
Explain what the barrier to communication is
Explain what strategy/strategies you would use to overcome this
Aids to communication

Advocates, Interpreters, translators, signers, mentors, befrienders

Technological aids

Hearing aids, text phones, relay sytems, mini coms, loop system, voice-activated software


Advocates, mentors, text phones, loop system, voice- activated software, relay system

Interpreters, Translators, signers, befrienders, hearing aids,text phones,
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