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Jennifer Edmonds, PhD

on 14 February 2017

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Include the detail you have been assigned in the appropriate frame

(click on that frame on the left BEFORE you begin inserting your content)

this is a summary of HW6
Insert your content in its own frame. Be sure to include your name.
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Be sure to mention the processes unique to this layout.
How would you categorize this layout?
Be sure to mention the processes unique to this layout.
How would you categorize this layout?
Be sure to mention the processes unique to this layout.
How would you categorize this layout?
Manufacturing Layout By: Meghan Badach
Great Clips

The Toyota Production System (TPS), which is steeped in the philosophy of "the complete elimination of all waste" instills all aspects of production in pursuit of the most efficient methods
The automatic loom invented automated work which used to be performed manually and built the capability to make judgments into the machine itself. By eliminating both defective products and the associated wasteful practices, Toyota succeeded in improving both productivity and work efficiency.
Type-G Automatic Loom assembly line
Toyota follows a Line Flow Layout. Workers are most productive in an assembly line, doing High Volume-Low Customization Items. The assembly line for Toyota is traditionally shaped.
Toyota follows the Just-in-time Method of Production. (Thought this was a cool picture to show their production system.
Line Flow Layout
These workers are skilled in a particular area to allow for a smooth manufacturing process
Toyota Assembly Line - 1968
Unique Process
Storage Warehouse
for New York
& Company Store
By: Meghan Badach
Because this is one of many storage "warehouses" the picking activity is LOW and the storage requirements are LOW
The space allows for dual storage...
maybe a little more.
there is floor storage,
rack storage for hanging,
shelving for folded items and
any type of hardware
needed in the store.
çlose your eyes boys!!
- Low Density Storage
- Manual Handling by Employees
- No sophisticated storage devices here
Floor storage
Hanging Storage
Door allows for Manual Receiving of Freight. Still no Sophisticated Devices Used here and there is minimal space needed for storage, "low density".
Boden Warehouse
Boden is a British clothing retailer. A huge 90% of its sales are online, with purchases driven by their distribution of over 50 million catalogs worldwide. It has only a handful of stores, with most sales held in their actual warehouses themselves - an alternative strategy unique to Boden.
Boden warehouses are so substantial in size that they installed a new European Conveyer System (ECS) in many of their warehouses. For example, one warehouse in England is dispatching 12,5000 parcels a day, and the new conveyor system minimizes the walking time for staff, due to the size and capacity of the spaces. The system makes the warehouse storage and dispatching process much more efficient and serves to improve the delivery time of customer orders.
Boden Warehouse Sales
Due to only having a couple of stores worldwide, Boden opens the doors of its warehouses two times a year for a warehouse sale. Very few retailers use only this sales method, as most retailers have many stores year round. The vast space of the warehouse and the easy flow layout allows for maximum capacity of shoppers at one time - although it gets a little crazy.The dual usability of the warehouse space works well for Boden when they want to sell off last seasons products.
High picking activities as well as high storage requirements are characteristics for ports where the usage of automated processes and technology are necessary to keep up with the high demand and traffic.
The term port comes from the Latin portus, which means gate or gateway. Ports are bound by the need to serve ships, and so access to navigable water has been historically the most important site consideration
As terminals, ports handle the largest amounts of freight, more than any other types of terminals combined.
To handle this freight, port infrastructures jointly have to accommodate transshipment activities both on ships and inland and thus facilitate convergence between land transport and maritime systems.
The benefits for terminal operators:
1. An enormous increase in handling performance and improvements in terminal performance
2. Reduction of wage costs
3. Optimized utilization of existing stack areas
4. Increased productivity and concurrent cost reduction per move
5. AGV (automated guided vehicles) and ASC (automated stacking cranes) work efficiently together

Jesus Guardia
MBA 516
The Green Spa and Wellness Center is a luxury wellness center offering a wide range of customized services. From massages, to pedicures, to waxing, and even serving a high tea on the weekends along with alcoholic drinks to complete the spa experience.
The Green Spa & Wellness Center, NYC
Layout for privacy
Dell was one of the first computer manufacturers to come up with the idea of customization. The company also manufactures, software, HDTVs, printers, MP3 players, data storage devices, and servers.

Its modo till this day is: "build-to-order".
Providing a service that is so personal requires careful planning of the space to ensure customers have adequate privacy. Each service is highly individualized, therefore, the space is compartmentalized in to many small rooms so services can be carried out simultaneously.
Atmospheric and appealing entrance
When one walks into a place where they will be receiving such a personal service, it is important the entrance is inviting and warm. Spas and wellness centers are definitely unique in their layout and interior design throughout to enhance the homely feel where possible, for example the sofa seen in the middle photo.
Wilkes University is a private, non-denominational American university located in Wilkes-Barre, Pennsylvania. It has over 2,200 undergraduates and over 2,200 graduate students These academic programs are divided among four colleges.
College of Arts, Humanities, and Social Sciences
College of Science and Engineering
Nesbitt College of Pharmacy and Nursing
Jay S. Sidhu School of Business and Leadership
Norwegian has created a competitive advantage that revolves around outstanding service and experience. Without the following and great service to make it all happen, customers would not come back or tell friends and family of their great experience. Service and the experience provided for the customer is what keeps the company in business.
Norwegian Cruise Line
They offer free entertainment with dance shows, spa treatments (offering even botox), art shows (as well as available for purchase), numerous dining options from specialty restaurants to the everyday dining hall, pool bars, a pool, and a casino area. In order to avoid any room from being vacant prices decrease as much as half the normal asking price the closer it is to deparching.
Krystina Villarreal
Krystina Villarreal
In this Library building have more than 200,000
book titles, hundreds of periodical subscriptions, online databases, full-text journals available for student.
Farley is also home to a computer lab where library instruction classes are held. Another room houses resources for faculty and staff who want to expand their knowledge of technology via specialized training.
Library Layout
Library Layout
Breiseth Hall
This Building Contains thirteen classrooms equipped with audiovisual equipment, computer labs, foreign-language, writing, tutoring, and psychology-research laboratories, and observation rooms.
Also Home of MBA student.
Built to LEED silver standards for environmental sustainability “green” features include large, energy-saving windows that allow plenty of natural light, energy-efficient lighting controlled by motion detectors, and low-maintenance polished concrete floors. It boasts spectacular views of the neighboring Susquehanna River and mountain-valley landscape. Students can monitor building performance for energy and water use, making it a living laboratory for teaching sustainability.
Students can grab food-to-go in the Rifkin Café or dine in the 400-seat Cuscela Dining Room with food from Henry's Food Court. The Henry Student Center (HSC) also features offices and meeting rooms, a ballroom, an info office, a TV lounge, a pool table and the campus mail facility, all under one roof!
In this Hall every room has a balcony and student have their own rooms and with all facilities

Lawrence and Sally Cohen Science Center
Service processing structure
Dunkin' Donuts is an American global doughnut company and coffeehouse chain based in Canton, Massachusetts.
The largest coffee and baked goods chain in the world, with 15,000 restaurants in 37 different countries
Some interaction with customers, standard services with some options.
Flexible flows with some dominant paths, with some exceptions to how work performed.
It has a grid design
Single customers line, with multiple attendants for payment.
It also has a counter to pick up hot sandwiches not to overcrowd the primary counter.
Drive through alternative.
Clear menu with pictures and signs with multiple options. Certain degree of standard customization

The PETCO Distribution Centers have high picking and high storage capacity layout requirements. Therefore, their warehouse is always active and requires quick and immediate access to anything that is on the shelves in the massive warehouse. The company was able to implement an automated materials handling system that allows them to increase picking ability to 8,352 stock picking units that handle 1,500 totes per hour and a high speed belt sorter to sort up to 7,200 units per hour.
Anthony Cooper
Duvall Leatherwork
Anthony Cooper
Duvall Leather in Kingston, PA, follows the high customization, low volume model of manufacturing process strategy, and is considered to be under the job shop form of manufacturing process. Because of this, the company follows a flexible-flow approach to its manufacturing process layout. The workspace is organized by different workbenches that allow the artisans to work on whatever product they need for that day or week and then move onto the next project. Each equipment area or workbench has specific tools and equipment for the specific function that is needed to work on the leather project or perform a specific task on that project.
convenient and fast

The mobile check-in app allows for a smaller waiting room layout
The computerized customer preference database, Clip Notes, allows any stylist to service a customer
There is no waiting for a particular stylist
Great Clips focuses on only haircuts. They do not offer coloring, waxing, manicures or pedicures
This allows the small layout to turn haircuts extremely quickly and efficiently
Great Clips maintains its value-priced positioning by keeping the narrow focus of fast, convenient haircuts
The use of technology and limited service offerings allows Great Clips to use an extremely space efficient store layout. The stores average only 1000 to 1200 square feet each, with approximately 10 stylist stations
Valerie OConnell

This process is unique because every single ball has to have exactly the same weight and circumference. As shown in the video, each employee has a specific job at a designated station. This assembly-line process is a connected-line, highly repetitive work in a line-flow layout. It is a product-oriented assembly line with only one product being produced.
In honor of the present 2014 World Cup
Angellica Ceballos-Diaz
In keeping with the sports theme, this video of the Nike Distribution Center shows how highly automated their warehouse operates. From the moment a product is picked from the shelves, it goes through a very intricately designed facility from packing to shipping because of its need for high picking activity and high storage.
Nike Distribution center
Angellica Ceballos-Diaz

Gertrude Hawk Chocolate;
Seasonal candy manufacturing located in Dunmore, PA. Recently expanded to include selling of its known ingredients, and partnering with select stores such as Macy's. Manufacturing cycle is small with more of a workshop setting that traditionally only allowed for standard products. unique in how they are expanding through the sale of ingredients instead of increasing it's facility size. Robert Santorsa
One of the world’s leading organizations providing management consulting, technology and outsourcing services, with approximately 289,000 employees; offices and operations in more than 200 cities in 56 countries; Accenture Strategy, Accenture Digital, Accenture Technology, Accenture Operations—are the innovation engines through which they build world-class skills and capabilities; develop knowledge capital; and create, acquire and manage key assets central to the development of integrated services and solutions for clients. Robert Santorsa
Zead Mahmood
DHL Express is a division of the German logistics company Deutsche Post DHL providing international express mail services. Deutsche Post is the world's largest logistics company operating around the world. DHL is a world market leader in sea and air mail. Originally founded in 1969 to deliver documents between San Francisco and Honolulu, the company expanded its service throughout the world by the late 1970s
Modern warehouses are equipped with all sorts of technical equipment that enables goods to be efficiently stored. This equipment includes operator-less conveyor systems that move through various warehouse zones as though they were guided by an invisible force or stock pickers who select products from the pick locations in racks based upon instructions they receive on headsets from a central computer. The following graphic and detailed explanations provide insights into the most important processes in a warehouse.
Goods that arrive in the warehouse are accepted by receiving and prepared for storage. This includes unloading and identifying incoming goods. Identification is usually done by innovative technologies like RFID Radio frequency identification allow for contactless scanning of goods. As a result, the contents of a whole pallet Pallet can be read at once by the radio signal emitted by RFID chips as soon as the shipment passes a gate or similar checkpoint. But this method of identification is relatively more expensive than the barcode and is less used.
After being inspected at receiving, the goods are prepared for storage. In this process, they may be placed onto the appropriate load-carrying device such as pallets Pallet or into parts containers or repacked. The time the goods spend at receiving should be as short as possible. The receiving area for incoming shipments where goods that will be stored are processed is often called the I Point, or information point.
A very simple way to determine the location of a stored item is to always assign it to the same place. A key feature of assigned storage space is the separate storage of each group of goods. As a result, goods are easy to find. With this system, a product can still be retrieved even when the inventory-management system crashes. In this system, however, the capacity utilization of the warehouse can be limited, especially with fluctuating inventories for individual groups of goods.
In one variation of this warehouse organization system, a storage space is assigned within fixed areas. This can be accomplished through lateral distribution or a free assignment of storage space within fixed zones.


Budweiser plant installed two new advanced automation bottling lines in a mirror image layout
fewer operators
process monitors instead of machine watchers
operators perform quality checks and line changeovers
Valerie OConnell
Apple Retail Store
Jessica Gondela
Apple Retail Stores have a free flow layout. Although the design aesthetic is very clean and minimalistic, and certain merchandise (e.g., accessories) is organized in grids, the overall concept allows for hands-on experience with the products, high customer interaction, and individualized attention.
In addition to the free-flow interactive retail experience Apple Stores provide, they also dedicate space in their stores for troubleshooting and servicing products. This layout is slightly more structured where customers are directed to a scheduling system and must wait their turn in a single-line queue system.
The Lego Group
Almost every aspect of lego manufacturing is automated. Their large factories, across multiple countries, house vast lanes of automated machinery that produce the bricks and design and color all the figures. What was once a process of individual brick manufacturing, is today a large scale production process. There are over 68,000 pieces of lego produced per minute! The lego Group is in fact the world's largest tire manufacturer producing over 306 million small rubber tires per year!!
Lego factory floor. Molding process is done on a huge scale. The spacious factory floors allow room for air circulation as the molding process heats the plastic up to 310 degrees Celsius.
Another highly interactive aspect of Apple Retail's free flow service concept is the space dedicated to training. One-to-One and group trainings occur directly on the sales floor in order to give the impression of added value to the products, as well as create a collaborative, educational experience.
The factory floors are surveyed by only 2 employees during the molding process. They have space to walk around and ensure the process is running smoothly. However, this space is not intended for employee function - the factory design is based on automated manufacturing needs.
The manufacturing process continues to be automated, however more attention is paid from employees during the detailing process. The tricky thing about lego manufacturing is that due to the highly automated process, it doesn't allow for human interference. This can be problematic when errors occur, although the Lego Group say that only about 18 pieces of a vast amount are incorrect.
Catherine Hughes
Catherine Hughes
Catherine Hughes
Jessica Gondela
Home Depot's Supply Chain is highly automated. It all begins when goods arrive at one of four "transload facilities" in the U.S. Before the shipping containers arrive, Home Depot executes an inventory allocation across their Distribution Center network to determine the optimal location to send product. The shipping containers are then unloaded and packed onto trucks/trailers to be transported to Distribution Centers.
Distribution centers
Transload Facilities
Home Depot has over 90 centralized and highly automated distribution centers throughout North America. These allow for fast picking and high storage capacity. The distribution centers are integrated with the company wide inventory system, so product is automatically allocated and replenished based on each store's inventory levels. The DCs also fulfill online orders.
Lastly, each Home Depot store serves as its own warehouse. Here, picking/retrieval is manual and product is stored vertically. Still, technology is used to track inventory levels.
Crayola Crayons
Mikhail Taskaya
The crayon mixture is pumped to the rotary mold, which is made of individual crayon molds, each
of these molds makes 650 crayons a minute. Once the crayon mixture is pumped into the molds, the
mold rotates making only one revolution every minute. The mold is cooled during this revolution
with cooling water, so that the liquefied crayon mixture will harden during this minute.
A “pick and place” robot, instead of an employee, is used to transfer the crayons to the labeling
operations area. The robot is able to move 650 crayons a minute.
The robot places the crayons on a conveyor. A machine then cuts the label, heats it, then double wraps around the crayon.
Once the crayons are labeled there are quality control checks. The machine checks to make sure the label is in the correct position, there are no broken points, or other defects. Part of this process is also done by the operator when they pick up the crayons off of the machine. Operators pick up 200-300 crayons in a handful. They visually inspect the crayons as they do so.
The operator moves the crayons by hand into stock boxes. These stock boxes are placed on the
warehouse side of the factory until they are needed for packaging.

Material handlers bring in the stock boxes from the warehouse and put them on a rotating wheel for the packer operator. The packer operator is able to rotate the wheel to pick the color they want to place into a hopper.

When the wheel stops the packer picks up 200-300 crayons and inserts them into a hopper on the line they are working on. The lines vary by the packaging size, for example, 8, 24, 96, packs of crayons. The operator then loads a folding carton into the back of the machine. The packing machine places the specific packaging size amount of crayons into the boxes,
Crayola’s major markets are divided into three sectors. They sell products directly to retail stores
through traditional distribution chains. Products are also sold directly to schools, school suppliers, office suppliers, and specialty markets. And the final sector is for overseas through an international division. Crayola distributes in the typical methods of transportation, plane, train, and truck.

In order to manage the creative process and achieve effective outcomes on behalf of their clients, Apple Box emphasizes on a four phase development process: Discovery, Innovation, Execution and Engagement.
Apple Box Studios
All Apple Box engagements begin with front-end discovery, market research and strategic analysis. The process offers situational analysis and action planning allowing clients to quickly and confidently move from strategy planning to tactical solutions in support of clear objectives.
- Market research, Brand Positioning Platform, aesthetic benchmarking, marketing plan development, media buying schedules, creative treatments and presentations.
Writing & Designs
Creative briefs, wireframes, scripts, motion comps, story-boarding, identity and brand development, metrics recommendations, design comps and, of course, unlimited revisions.
A wide range of communication tools that can take the form of print, outdoor, video, web, signage, online advertising, social media, SEO, interactive projects, public relations and all-of-the-above rolled into one.
They offer assistance in engaging audiences through media buying, mail distribution, printing and replication, website SEO, social media campaigns, ongoing project & brand management and good old-fashioned hard work.
Back in the day
Manufacturing process
The manufacturing process of making chocolates start at the plantation fields around the globe where the cacao is produced. Countries near the equator.
Milk is the other important component, therefore the main Hershey plant is located in between dairy farms in the heart of Pennsylvania, Hershey, Pa.
Before plant manufacturing:
Harvest – done by hand
Fermentation - take up to 8 days
Drying- Sun drying or in Shed in humid climates where rain falls occur.
Storage -– Once 6-7 % moisture, beans are sorted and ranked. This will drive the price.

1) Testing, Cleaning, and Roasting- quality control at arrival, cleaning of any external impurities and roasting 10-35 minutes process.
2) Cracking (or Fanning) and Grinding- cracking occur while roasting and through serrated cones to form cocoa nibs.
3) rinding or Refining- nibs are liquefied through a miller or grinding machines for the first grinding process. For the second one a ball refiner or ball mill use to produce the cocoa butter.
4) Conching- this process develops the chocolate flavor. Conch machine is a continuous process that takes hours to days depending on the desired texture and/ flavor.
5) Tempering and Forming Chocolate- chocolate is tempered and molded into desired presentation.

In the plant:
MBA 516
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