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Patient Caring Touch System
Transcript of Patient Caring Touch System
Major General Patricia D. Horoho
Implementation in 2011
Patient is center of all care - builds on all levels of Army Medical Care.
Decreases variance amongst Army Medical Care….one team one fight!
Care is delivered "carefully, compassionately, and in accordance for the best practice"
Composed of five elements. Which are believed to guide, gauge, and ground Patient Center Care.
Supported by 10 components
Why we have PCTS and what are its outcomes:
Improve quality of care
Improve retention rates of employees
Better communication through employees and different units
Gives nursing team members a voice
"Guides, Gauges, Grounds Army team work"
Letting staff work together on one level instead of a bureaucracy of care
Provides consistent and relevant opportunities for nurses
Goal is the manage, develop and retain nurses
Accomplished through: talent management, leader development and skill building
Evidence Based Practice
Optimizes performance by consistent data collection and analysis
Nursing research centers promote awareness and apply evidence based nursing at the bedside
Encourages unit ownership
Unit Practice Councils analyze data and create solutions
Healthy Work Environment
Equal level of communication amongst care team
Unit Practice Council Meetings
Patient Safety Reports
Small Morale Builders
Patient's "voice" and safety
Care Team unison
Core Values of Army Nursing:
Army nursing team creed
American Nurses Association's scope and standards of practice.
How is it implemented?
PCTS implements care teams
Consist of a lead RN and supporting staff (LPN, CNA, Medics) to optimize care
Improve consistency of care and communication
More expansive than the primary nursing model
Overview of 5 Pillars
Purpose of Patient Caring Touch System
Patient Caring Touch at BACH
PCTS at BACH
CDT Erica Hatcher: ICU
CDT Jasmine Jackson: Mother/Baby
CDT Paul Wilkerson: EC
CDT Jasmine Barnes: 4AB Med-Surg
Success of PCTS at BACH:
Improving rates from PCTS:
NY times noted that we are impressively at a 41 staff beds to 30 in-patient ratio (August 2014)
Growing instead of downsizing
Second to lowest rate of surgical complications out of all military hospitals (May 2014)
First Army command in the continental United States to earn the Army Safety and Occupational Health Star Award (January 2015)
Blanchfield rated in the top five percent of national hospitals by the joint commission (February 2015)
Name one of the planned outcomes of PCTS.
In what ways is capability building accomplished?
Who can be a patient advocate?
What things promote a healthy work environment?
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