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Stress at work

Org behavior Presentation

Deborah Yi

on 10 May 2011

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Transcript of Stress at work

Organizational Stress and Its Causes Dan Wechsler, Deborah Yi Which of these are stressors? Winning $500 in the lottery
Finding out your company is downsizing
A dozen family members are coming over to your place for dinner
Your mother is diagnosed with a terminal illness Answer: All Key Words Stressor: Any demand, either physical or psychological in nature, encountered during the course of living
Stress: The pattern of emotional states and physiological reactions occuring in response to demands from within or outside organizations (i.e., stressors)
Cognitive Appraisal: A judgement about the stressfulness of a situation based on the extent to which someone perceives a stressor as threatening and is capable of coping with its demands
Strain: Deviations from normal states of human functioning resulting from prolonged exposure to stressful events Causes of Stress in the Workplace Occupational Demands People are inclined to experience higher levels of stress the more their jobs require the following:
Making decisions
Performing boring repetitive tasks
Repeatedly exchanging information with others
Working in unpleaant physical conditions
Performing unstructured rather than structured tasks Conflicts Between Work and Nonwork Role Ambiguity Sexual Harassment Overload and Underload Responsibility for Others Who Experiences more Stress? Firefighters, Police Officers, vs. Librarians Librarians actually have higher levels of stress than police officers or firefighters:
Most librarians complain about their work environment
Not many chances to use their skills
Not trained to deal with their stressors
Responds differently to their stressors Role Conflict: Incompatibilities between the various sets of obligations people face
Role Juggling: The need to switch back and forth between the demands of work and family Role Ambiguity: Uncertainty about aspects of one's job
Managers should go out of their way to help employees understand what they are expected to do Sexual Harassment: unwanted contact or communication of a sexual nature, usually against women
Can cause severe symptoms of illness and can lead to voluntary turnover
30% of working women have experienced sexual harassment
50% of men have admitted to sexually harassing a female employee Overload: Having too much work to do
Information Anxiety: Pressure to store and process a great deal of information in our head and to keep up constantly with gathering it
Underload: Having too little to do - leads to boredom and monotony Managers tend to feel more stress because people are stressors - tend to show more outward signs of stress than employees
Managers can become a stressor for employees as well Negative Effects of Stress Task Performance Health Source of Desk Rage Burnout - Psychological Adjustment Topics: What is stress
What causes stress
Negative effects of stress
Combating Stress Inverse relationship between stress and work performance
Sometimes people "rise to the occasion" but this is very uncommon - usually, these people see their situation as a challenge and not a threat Link between stress and personal health is very strong - problems at work are more strongly related to health complaints than any other stressor
Metabolic syndrome: a combination of factors (e.g., obesity, high triglyceride levels, glucose intolerance, etc.) that together are linked to such serious maladies as diabetes and hypertension
Chronically stressed workers are twice as likely as their nonstressed counterparts to suffer metabolic syndrome
work stress accounts for 50-70% of all forms of physical illness
Health-related impact of stress extends to the children of workers - they are more likely to commit or attempt suicide Desk rage: lashing out at others in response to stressful encounters on the job
Extremely wide-spread - 42% of Americans admitted to yelling and/or verbal abuse in the workplace Burnout: A syndrome of emotional, physical, and mental exhaustion coupled with feelings of low self-esteem or low self-efficacy, resulting from prolonged exposure to intense stress and the strain reactions following from them
Signs of burnout: * Physical exhaustion - low energy and physical strain
* Emotional Exhaustion - depression, feelings of helplessness, feelings of being trapped
*Depersonalization - occurs when people
become cynical about others, hold negative
attitudes, and treat people as objects. They
derogate themselves, their jobs, and life in
* Feelings of low personal accomplishment Managing Stress: What organizations are Doing Employee Assistance Programs Stress Management Programs Wellness Programs Employe Assistance Programs (EAPs): Plans offered by employers that provide their employees with assistance for various personal problems
Member Assistance programs (MAPs): Plans offered by trade unions that provide their members with assistance for various personal problems
Purpose of these programs are to outsource these services to firms that are expert in this area so the companies can be free to focus on their usual business while ensuring that they are taking care of their employees as needed Stress management programs: Systematic efforts to train employees in a variety of techniques (such as meditation and relaxation or even brief naps) they can use to become less adversely affected by stress
used by a quarter of all large companies Wellness Programs: Systematic efforts to train employees in a variety of things they can do to promote healthy lifestyles * Usually workshops about excercise, nutrition, weight-management, and counseling
* Very broad-based Example: Blue Cross Blue Shield and "Weight Watchers at Work"
These programs usually pay off: * Less absenteeism
* Health insurance becomes easier to pay
* Less Presentism (the practice of showing up for work but being too sick to be able to work effectively Managing your own Stress manage your time Wisely Seek Social Support Eat Healthy and be Fit Relax and Meditate Get Enough Sleep Avoid Inappropriate Self-Talk Take a Time Out Article: Stressed out moms Babies of stressed highly stressed mothers (usually working mothers) are more likely to be hospitalized for infectious diseases
Usually mothers with high stress levels also adopt unhealthy behaviors (like drinking or eating poorly)
Stress hormones are transferred to the fetus during pregnancy Questions?
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