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Transcript of Emotional Intelligence
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1. Outline a concept framework for Emotional Intelligence.
2. Demonstrate an improved level of Self-Awareness and Self-Assessment.
3. Describe personal and professional growth pathways through self-motivated independent learning.
Knowledge & Skills
Defining Your Future: Ascending to New Heights as an Emotionally Intelligent Professional.
Ahmd K. Azab, Pharm.D.
Consciousness of ability to choose emotions, beliefs, behaviors and actions
Accurate self assessment
Ability to accept both positive and negative traits while understanding limitations
Inner strength and confidence
The capacity to act upon intention and to measure competence and self efficacy
The ability to choose emotions
The capacity to change beliefs and behaviors
Ability to adapt to unfamiliar, unpredictable, and dynamic circumstances
Agile, synergistic, and capable of reacting to change, without rigidity
Ability to develop and maintain mutually satisfying relationships
Ability to be aware of, understand, and to appreciate the feelings of others.
Putting yourself in someone else's shoes
The ability to demonstrate oneself as a cooperative, contributing, and constructive member of one’s social group
Increased ability at analyzing and understanding relationships
More assertive and skilled at communication
More likely to motivate and develop others
Better at resolving conflict and negotiating disagreements
Collaboration and Cooperation
More democratic and considerate when dealing with others
Cognitive - Behavior Model
Gateways & Barriers
Impluse Control and
Actively apply constructed knowledge, skills, and attitudes.
Personal responsibility for learning
Short term retention
Rob is a 4th yr. pharmacy student who has had a hard time adjusting to clinical rotations in the hospital setting. He specifically does not like to be challenged by his preceptor and has shown a poor attitude when confronted for answering clinical questions partially or too quickly while missing key details.
A pharmacist named Mandy was training in the IV room at a hospital pharmacy. She noticed her trainer would just show her what to do and not explain the reasons behind the task. She found herself struggling to adapt when working independently. When prompted to provide feedback on her training, Mandy avoids mention of her shortcomings to avoid a mixed competency perception. In addition, Mandy takes on a defensive disposition when asked about a medication error. Mandy feels anxious but proceeds without any particular intervention.
BM walks down the street
and is approached by a
homeless man begging for