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Project Charter

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by

Bianca B

on 5 August 2013

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Transcript of Project Charter

PROJECT CHARTER FOR A STRATEGIC TRAINING PLAN FOR NEW STAFF IN THE CUSTOMER SERVICE CENTRE
PROJECT BACKGROUND AND OBJECTIVES
Review business plan and objectives.
Need for a Strategic Training Program.
Review current staffing situation/requirements.
Design, develop and implement a training plan that will enhance the knowledge, skills and attitudes of new staff.
Acquire fully trained, competent, knowledgeable and skilled staff.
Provide for the existing and future needs of both internal and external customers.
SCOPE
Training Management Framework
Training Plan, Design and Methods
Training Management Tools
By Denise Valavi
KEY ASSUMPTIONS

Successful recruitment/selection
Budget
In house facilitators
Subject matter experts
'Buddy' systems
Venues/training materials/resources
KEY CONSTRAINTS
Time
Instructors availability/selection
Budget
Training facility selection/Technical limitations/Training resources
Group training limitations
SUMMARY MILESTONE SCHEDULES
Recruitment and selection
Planning for the training
Determining the content for the training
Determining the training methods
Selecting training materials
Training for trainers
Implementation of training program
Evaluations
BUDGET
Trainers/facilitators salaries
Trainees salaries
Relief staff salaries
Training resources/materials
Training facility hire
MAJOR STAKEHOLDERS
The Organisation
Other business units
The Director
The Manager
The Customer Service Centre
Council contractors/utility companies
Community members

KEY RISKS
Non-training issues are impacting performance
Lack of alignment of project goals across stakeholders
Unclear responsibilities/lack of ownership
Overambitious training program
Failure of recruitment/selection
Staff retention
Facilitator availability/competency
Uncooperative buddy staff
Technological failure
Failure to secure appropriate venues
Legal issues

PROJECT APPROVAL REQUIREMENTS
Project meets any legal or statutory requirements
Project within budgeted/time constraints
Advantages to major stakeholders
Objectives are of sufficient value to business unit/organisation
Acceptability of deliverables

Acknowledgements


Greg Goldenberg
Tony Campbell
Alex Fry
Stephen Dowling
Bianca Burrows

THANK YOU FOR YOUR TIME!

PROJECT ROLES AND RESPONSIBILITIES

Training packages and associated resources
Time allocated for training
Skills required
Monitoring and Evaluation


Evaluation of the effectiveness of the training using processes with specific, measurable outcomes
Full transcript