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APIER

Abreon's APIER Methodology
by

Dean Smith

on 24 September 2014

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Transcript of APIER

Reinforce Involve Plan Assess Case for change
Current to future
stakeholder
change impact Enable Change strategy
Communication plan
Resistance & coaching
Action plans Change champions
Project team
Managers & supervisors
Leadership Monitor & measure
Resistance management
Readiness
Communication Audit & measure
Rewards & recognition
Lessons learned
Knowledge transfer ASSESS Key Inputs Statement of Work
Project Kick-Off Checklist
Inputs List
Business Process Information
Project Plan
Communication Plans
Org Charts
Role Definitions (project and end user)
Project Documentation
Meetings with SMEs and Stakeholders ASSESS Documentation of gaps, common themes, communication capabilities, stop/start/continue activity list
Vision and Goals
Stakeholder Analysis
Organizational Assessment
Readiness Assessment
Change Impacts
Risk Assessment
RACI Chart & Roles/ Responsibilities ASSESS Consultant Activities Review Existing Project Documentation
Conduct SME and Stakeholder Interviews
Participate in Project Prep Discussions and Blueprint Workshops
Participate in Project Team meetings
Participate in Leadership and Functional meetings
Audit Communications
Review Reward/Recognition and Performance Processes
Conduct Change Impact Analysis
Complete Stakeholder, Risk, and Org Assessments
Develop and Release Baseline Readiness Assessment
Document gaps, common themes, stop/start/continue activities Deliverables ASSESS Project Resources Client Point of Contact
Project Manager
Sponsor
Key Stakeholders
Client Communications Team
Client HR
Project Team
Business SMEs
Business Analysts/IT SMEs PLAN Key Inputs Documentation of gaps, common themes, communication capabilities, stop/start/continue activity list
Vision and goals
Stakeholder Analysis
Organizational Assessment
Readiness Assessment
Change Impacts
Risk Assessment PLAN Change Management Strategy & Tactical Plan
Communication Strategy
Communication Tactical Plan
Leadership / Sponsorship Roadmap and Action Plan
Leadership / Sponsorship Coaching Plan
Change Champion Program
Team Effectiveness Plan
Risk Mitigation Plan
Vendor/Partner/Supplier/Customer plan
Support and Reinforcement Plan
Readiness Plan
Org Readiness Dashboard
MS Project Plan Deliverables PLAN Consultant Activities Review Existing Project Documentation
Develop the OCM Strategy
Develop the Communication Strategy and Tactical Plan
Develop the Leadership / Sponsorship Roadmap and Action Plan
Develop the Leadership / Sponsorship Coaching Plan
Develop the Change Champion Program
Develop the Team Effectiveness Plan
Develop the Risk Mitigation Plan
Develop the Support and Reinforcement Plan
Develop the Readiness Plan
Customize the Org Readiness DashboarD PLAN Project Resources Client Point of Contact
Project Manager
Sponsor
Key Stakeholders
Client communications Team
Project Team
Business SMEs
Vendors / Suppliers / Partners / Customers or internal representation of these groups
Business Analysts/IT SMEs INVOLVE Key Inputs Change Management Strategy & Plan
Communication Strategy & Plan
MS Project Plan
Leadership / Sponsorship Roadmap and Action Plan
Leadership / Sponsorship Coaching Plan
Change Champion Program
Team Effectiveness Plan
Risk Mitigation Plan
Support and Reinforcement Plan
Readiness Plan INVOLVE Leader/Sponsor Action Plans
Manager/Supervisor Action Plans
Change Champion Activities
Change Training
Leading Change series
Readiness Survey results
Knowledge Transfer Activities
Super User Support Activities Deliverables INVOLVE Consultant Activities Monitor Leadership and Sponsorship Action Plans
Monitor Manager and Supervisor Action Plans
Develop and Deploy Change Training for Leadership/Project
Deploy and Support Change Champion Networks
Develop and deploy the “Leading Change Series”
Engage the Business in Knowledge Transfer Activities
Continue Readiness Surveys
Support Super User Approach INVOLVE Project Resources Client Point of Contact
Project Manager
Sponsor
Key Stakeholders
Client communications Team
Project Team
Business SMEs
Business Analysts/IT SMEs ENABLE Key Inputs Leader/Sponsor Action PlansManager/Supervisor Action PlansChange Champion ActivitiesKnowledge Transfer ActivitiesSuper User Support ActivitiesCommunication PlanReadiness Survey Results ENABLE Leader/Sponsor Communication
Manager/Supervisor Communication
End User Communication
Vendor/Supplier/Partner Communication
What’s Changing materials
Survey results reports
Resistance Management plans Deliverables ENABLE Consultant Activities Execute against plans
Develop Communication
Deliver and Evaluate Communication
Deploy the Change Champion program
Continue Leader/Sponsor Coaching
Develop and Deploy “What’s Changing” materials
Continue Readiness Surveys
Monitor and Track Resistance ENABLE Project Resources Client Point of Contact
Project Manager
Sponsor
Key Stakeholders
Client communications Team
Project Team
Business SMEs
Business Analysts/IT SMEs REINFORCE Key Inputs Leader/Sponsor Communication
Manager/Supervisor Communication
End User Communication
Vendor/Supplier/Partner Communication
What’s changing materials
Survey results reports
Resistance Management plans REINFORCE Readiness Survey Results
Recognition & Celebrations
Change Champion presentations
PIER and Lessons Learned
Knowledge Transfer documentation
Change Champions presentations
Super User documentation Deliverables REINFORCE Consultant Activities Deploy pre- and post-go live surveys
Deploy rewards and recognition
Monitor and transition Change Champion program
Conduct PIER and Lessons Learned
Complete Knowledge Transfer
Support the Super User Strategy REINFORCE Project Resources Client Point of Contact
Project Manager
Sponsor
Key Stakeholders
Client communications Team
Project Team
Business SMEs
Business Analysts/IT SMEs
Full transcript