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Sales + Marketing = Increase Sales
Transcript of Sales + Marketing = Increase Sales
WATCH for new tools...
New sales content quarterly
-Power Point templates
-Case study & Success Profiles
Social Media updates
EASY STEPS TO INCREASE SALES
[Salesforce based program]
Final Invoice Date
on behalf of AM
- Alert to AM & Sr. ISR
- tasks created
using the dashboards
your customers want through the
they want to get it .
TAKING THE SURVEY
Link to survey results will be emailed to AM, Sr. ISR
Viewable through opportunity
Available on the dashboards
Useful, informative content positions CCI as technology leaders
& helps impact the sales cycle
Net Promoter Score (NPS)
type of content
do they want to read about?
are your customers asking?
THE "ASK" OF SALES:
Utilize latest tools
Use existing messages- do not create your own!
Push customers to website
Communicate successes to Marketing
Re-tweet or share social content
WATCH for where to find the tools...
CCI Systems, Inc.
...or ASK MARKETING!
Get all that? Don't worry!
The specifics will be emailed to you after this meeting!
THE "ASK" FROM SALES:
THE "ASK" OF SALES:
Follow up with
tasks- these customers are unhappy
Review your dashboard often, know where your satisfaction levels are compared to corporate
Let us know what your customers are saying.
Example email to customer
Example of email with
link to survey results
Email task reminder for follow up every:
- 48 hr (AM + Sr. ISR )
- 72 hr (AM + Sr. ISR + manager)
Task must be completed to stop notification
Dashboards: Overall & Individual
for new tools
to customer questions & requests
turn detractors into promoters
The 3 questions your customers are asked
To update status of task:
"Low survey score resolution"