Loading presentation...

Present Remotely

Send the link below via email or IM

Copy

Present to your audience

Start remote presentation

  • Invited audience members will follow you as you navigate and present
  • People invited to a presentation do not need a Prezi account
  • This link expires 10 minutes after you close the presentation
  • A maximum of 30 users can follow your presentation
  • Learn more about this feature in our knowledge base article

Do you really want to delete this prezi?

Neither you, nor the coeditors you shared it with will be able to recover it again.

DeleteCancel

Make your likes visible on Facebook?

Connect your Facebook account to Prezi and let your likes appear on your timeline.
You can change this under Settings & Account at any time.

No, thanks

United States Postal Service

No description
by

Dan Peterson

on 2 December 2013

Comments (0)

Please log in to add your comment.

Report abuse

Transcript of United States Postal Service

United States Postal Service

Abstract
USPS
is transforming their business by anticipating and embracing future changes in technology and mailing preferences; actively and continually looking at ways to meet the new challenges of today’s mail and shipping needs.
The
USPS
is guided by one principle:
we exist to serve our customers
. This vision is their commitment to ensuring a vital Postal Service for future generations by focusing on what matters most to customers, leveraging their strengths to create customer value and by embracing change in this rapidly evolving business environment.


Agenda
Abstract
Mission
Vision
IFE & EFE
SWOT Analysis
SWOT Matrix
Recommendations
S
W
O
T
Matrix
Mission
The Postal Reorganization Act of 1970 defines the mission of the Postal Service as follows:

The Postal Service to bind the nation together through the correspondence of the people, to provide access in all communities, and to offer prompt, reliable postal services at uniform prices. In the early 1990's, the USPS management reviewed the mission and developed a
Statement of Purpose: To provide every household and business across the United States with the ability to communicate and conduct business with each other and the world through prompt, reliable, secure and economical services for the collection, transmissionm and delivery of messages and merchandise.

Vision
Vision 2013 is a term that refers to the Postal Service’s five-year strategic plan. The organization’s vision as stated in that document is as follows:
EFE
&
IFE
External Factor Evaluation

Internal Factor Evaluation
Recommendations
Advertise more
: - more personal (appeal to diverse families & elderly)
- market ‘low-prices’ & ‘on-time delivery’

Make partnerships: online shipments ( e.g. e-commerce : Amazon.com)

Go-Green
: - Use cheaper ‘
green-energy
’ automobiles
-
‘Green’
products
- Promote environmental sustainability (Shows Corporate -
Responsibility)

Adapt a more modern ‘business-management’ mindset
Reevaluate
the mission
statement ( too plain , general & simple)
Retirement incentive (e.g. offer voluntary-retirement)

The Postal Reorganization Act of 1970
The United States Postal Service shall be operated as a basic and fundamental service provided by the government of the United States, authorized by the Constitution, created by the Act of Congress, and supported by the people.
The Postal Service shall have as its basic function the obligation to provide postal services to bind the nation together through the personal, educational, literary, and business correspondence of the people. It shall provide prompt, reliable, and efficient services to patrons in all areas and shall render postal services to all communities. (Source: USPS Annual Report, 2002 p. 3.)
Our vision
of the future begins with a strong foundation. We will continue to strengthen our core operations and services, balancing an immediate and urgent need to reduce costs with a continued commitment to strategies such as Intelligent Mail®, which are essential to our future.
We will be guided by one principle: we exist to serve our customers.
This vision is our commitment to ensuring a vital Postal Service for future generations.

Our vision rests on three major strategies:

(1) Focus on what matters most to customers.

(2) Leverage our strengths to create customer value and profits to invest in
continued improvement.

(3) Embrace change in the way we respond to emerging customer needs and a
rapidly evolving business environment.
Strengths
Increases in volume of non-automation presort and First Class International letters

Government funding if needed

Drop in field and career employees could help reducing the operating expenses

On-time delivery

Employee leadership continuity
Threats
Weak economy
Rise in fuel and gasoline prices
Air transportation decreased and surface transportation increased
Appointed board members
Automation & Electronics
Decrease in advertizing
Weak dollar
Labor Unions
Competitors; Fedex Express, E-mail and UPS
Try getting government funding for investment

Close agreements with online stores for (cheaper) shipping

Involve managers and employees for formulation of strategic plan

Weaknesses
/
Threats
Analyze company durability; keep going or close

Diversify services

Partnerships

Try to get funding to invest in cheaper transportation e.g. hydro fuel cars

Review air transportation agreements with competitors
External Factor Evaluation
External Factor Evaluation
(2)
Based on Jim Harvey's speech structures
S
W
O
T
Weaknesses
Less First Class Mail & volume decreased profit

Decline in single-piece First Class letters

Correspondence and transactions moved to electronic alternatives

Lower mail volumes, which reduced working hours

Increased Operating Expenses
Opportunities
On average, the competitors are more expensive in services they offer compared to USPS

Governmental control offers the ability to get extra funding as needed

More consumers are shopping online for goods and services

The Postal Service updates its 5-year strategic plan annually to accommodate ongoing business environment changes

Increasing aging population
Weaknesses
/
Opportunities
Create a better company image

Deliver mail to certain cities/states on certain days to cut back expenses

Focus on loyal customers

Keep prices low

Strengths
/
Threats
Motivate workers (efficiency, hours)

Monitor economy

More advertising (TV & Email)

Advertise on websites

Make international first class mail priority
Strengths
/
Opportunities
S
O
= Maximize Opportunities
W
O
= Maximize Opportunities
S
T
= Maximize Strengths
W
T
= Maximize Strengths
External Factor Evaluation
(3)
Internal Factor Evaluation
Internal Factor Evaluation
(2)
Full transcript