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Social Convergence and National Security

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patrice cloutier

on 11 September 2014

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Transcript of Social Convergence and National Security

Social Convergence and National Security
Uncomfortable bedfellows? Or a marriage of convenience?
What is Social Convergence?
Social Networks
Mobile Technologies
Instantaneous sharing
What is Social Convergence?
What is Social Convergence?
Mobile tech + social networks

Empowered citizenry and volunteers +
Greater ability to mobilize people/data

The choice for governments
and agencies
Move at the speed of your audiences or run the risk of being irrelevant ... Use the tools they use to have a chance to be heard.
The four imperatives of incident management and communications
Respond under greater scrutiny (media and public)
Alert and notify using socially-convergent tools/channels
Monitor social networks in real-time
Engage in conversations ... Be your own broadcaster.
The power of the crowd
Why monitor social media during an incident/emergency?
Validate emergency information
Detect/counter rumours and misinformation
Route calls for assistance to proper channels
Identify reputational threats
Enhance your situational awareness and capabilities
It's not just your emergency anymore ... people no longer satisfied in being victims or witnesses ... they participate ...
Era of message control is dead ...we're in age of message competition
Governments/organizations need to pull info IN not just push info OUT
Agencies that LISTEN respond better

Full transcript