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Growth & Transformation

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by

Alyssa Ciapala

on 25 August 2015

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Transcript of Growth & Transformation

You change something, then realize it isn't working,
Growth & Transformation
of a Service Organization

design by Dóri Sirály for Prezi
Our
Service Promise

Commitment
to


Why
We're
Here

Change
try & fail
try again
Access to more resources
Separate services for the same skills

Product --> Service
Change it Again.
It's Getting
Better!
It's Hard!
Services
How we've approached change
What's important to us?
What doesn't change?
Mission Statement
Vision
Values
Revamp
Onboarding
All for You
Long Turnaround Time
Be Proactive
Not working as planned
"Yes"
YOU
What does this mean for you?
You
You
You
benefit from our experience
even benefit from our mistakes
benefit from our growth
Hire the right people
Connect.
"There were names, titles,
and telephone numbers...
I've never seen that before"
" I have seen a huge change in responses coming from your Techs“
"Keep up the good work, I can see the change"
Training
Support
Results
Overall, how would you rate the quality of service we provide?


Director of Service Operations

Tom Deedler
Ext. 2148 tomd@attendanceondemand.com
Engineering & Education Manager
Michael Devor
Ext. 2181
michaeld@infotronics.com


Engineering Supervisor
Tim Metcalf
Ext. 2860 timm@infotronics.com


Education Supervisor
Connie Colenso
Ext. 2195 connie.colenso@attendanceondemand.com
Implementations & Support Manager
Dawn Zumberg
Ext. 2201 dawn.zumberg@attendanceondemend.com
Implementations Department Supervisor
Vanessa Ladd
Ext. 2126
vanessa.ladd@attendanceondemend.com


Technical Services Department Supervisor
Sheldon Ayre
Ext. 2190
sheldon.ayre@attendanceondemand.com

$2,500 in services
for participation
in the survey
DATA PRO SOLUTIONS
Rampart Advisors: Luke Ussery
Gorrie-Regan & Associates: Felicia Taylor
National Time Systems: Jennifer Hutjer
Advanced Support
5 $100 Participation Prize
JEFF ENGLAND-PAYCOR

PATRICK HENDERSON-ADVANCED TIME MANAGEMENT

LEONARD MEGEE-ALL MAKES OFFICE

HUEY PERGREM-PAYCOR

SHEREE MILLS-HARRIS SCHOOL SOLUTIONS

$250 Winner
$150 Winner
$100 Winner
Thank You!
Full transcript