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Improving the Everyday
Matt Lingardon 25 November 2013
Transcript of Improving the Everyday
Improving the Everyday
Testing Testing Testing
Reviewing & Designing
people & computers
Jakob Nielsen’s Alertbox: January 4, 2012
usability = making sure something works well
University of Sussex
Stuart Lamour & Paolo Oprandi
Hub & Spoke
20-25 LT staff
20% of students
'Look-&-Feel' Working Group
City Interaction Lab
observing people using things
Raj, Milena, Lisa, Clive, James, Leona, Matt, Mike, Natasa, Rae, Farzana,
Simon, Gemma, Annora, Kate, Anna, Amanda, Tim & Bas + 20!
2 usability experts
User Testing (DIY)
16-page wireframing doc
quick & easy
consistency & certainty
up to date
1. Label all sections
2. Name all items clearly
3. Put collections of files in folders
4. Keep to standard layout / template
5. Link consistently
6. Remove paragraphs of text from homepage
7. Hide empty sections & unnecessary items
8. Never underline
9. Size images appropriately (small!)
Strategic Learning Environment (SLE)
New for 2013/4
Do they get the navigation?
Can they guess where to find things?
Can they accomplish the key tasks?
Looking for: specific problems, surprises, shocks, unmet expectations & new ideas
improved Moodle interface
better guidance for staff
Aim: improve 'user experience'
1) Docked Navigation / Settings weren’t noticed
2) Navigation block - not fully understood: a) the meaning of ‘navigation’ b) that it is contextual. c)the meaning / purpose of the ‘site’ links not understood
3) Activity Stream - concept good but not immediately noticed nor name understood
4) Notifications & Messaging - Some participants again highlighted interest in course-by-course notifications. Confusion over Messaging terminology
5) Favourites - concept, including name understood. But everyone struggled to use it. Needs better signposting / call to action
6) Customize this page button - confused users - was the first place several participants looked to try and add courses to favourites.
Informing our Guides & Training... soon...
Top tips like...
Activity & Event
Module Key Information
Web usability Guides
"The point of testing is not to prove or disprove something. It’s to inform your judgment"
Early & often
Better understanding of what matters...
more controlled, consistent use (to a point)