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Restaurant technology

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by

Destiny Szwiec

on 30 April 2014

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Transcript of Restaurant technology

Background
Restaurant Technology
Pros
Front of House Restaurant Technology
Back of the House Technology
Cons
Conclusion
Surveys
Before the Microchip
Paper dupes instead of Point of Sale (POS)
Payroll done by managing punch cards
Inventory done by hand, less control of waste, theft and spoilage
Early Technology
Mechanical cash registers
Impact printers
POS systems
Internet
Reservation Software
Social Media
Expediting
Food Orders
Nearly every restaurant has its own website
Twitter, Yelp, and Facebook all used as marketing
Used to make reservations, share customer reviews, share specials or events
Reservations managed by Point of Sale (POS) software
Open table and similar software used to book online
Some social media allows one to make reservations
Tablet devices can be used by customer or server to take order
Orders also punched in at a POS kiosk
Menus easily veiwed on tablet
Integrated tables have menus on touchscreen
Japanese cooking robot
Inventory Keeping


Improved Cooking Methods
Streamlined Process
Inventory Control
Accuracy of orders
Easier to get name out
Increased Business
Information on Specials
Customer Experience
Server's Technology
Efficiency


Integrated inventory software establishes what is in house and how much par stock is needed
POS System tracks sales of items
Scales in recieving area
Equipment
High tech equipment minimizes effort
New tecniques such as spherification available
Fine tuning is needed to balance technology with interpersonal contact
Consumers are looking for more education on the technology used
More user interfaces will be used to expedite customers and placate during food preperation

Photo Credits:
http://img.thesun.co.uk/aidemitlum/archive/01653/Robots_1653473a.jpg
http://www.ogsmokeshop.net/wp-content/uploads/2013/06/Yelp_Icon.png
http://www.globalnerdy.com/wordpress/wp-content/uploads/2014/01/twitter-logo-transparent.png
http://images2.sina.com/english/technology/p/2010/0407/U138P200T1D313120F8DT20100408023748.jpg
http://www.commercialkitchensonline.com/products_pictures/SCC61.jpg
http://www.austinchronicle.com/binary/41fc/food_feature1-2.jpg
http://www.powerbookmedic.com/ipad/
http://www.christart.com/clipart/image/missing-ingredient
Examples

Paco Jet
Blast Freezers
Combi ovens
Induction cook tops

Job Security
Lack of Knowedge
Breaks Down or Faulty
Lack of Interpersonal Skills
Dependence

Does technology add value to dining experience?
Yes - 62%
No - 38%

Rank in order of importance:
Food Quality - 40
Customer-Server Interaction - 9
Speed of Service - 1

Cooking robots:
Harmful - 46
Useful - 4

Would you trust food made by a cooking robot?
Yes - 22%
No - 78%


How beneficial is technology in these fields (1-10):
Speed of Service - 7.3
Accuracy of Order - 7.7
Quality of Service - 6.4
Quality of Food - 7.0
Price - 6.1

Which resturant technology has most affected you?:
PoS System - 48%
Table side tablets - 10%
Online Reservations - 42%

How important are marketing campaigns on social media to restaurants? (1-10)
7.6
Front-of-House:
Back-of-House:
Restaurant Exposure:
Employees:
Technology:
Full transcript