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In-Service Tips

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Shannon Parker

on 18 January 2017

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Transcript of In-Service Tips

Resident Staff In-Service Training: Guidelines for Success
To: University of Louisville
From: Boston College
designed by Péter Puklus for Prezi
Have RA input in the program development.
People will support that which they help to create. As well, resident staff input will assist in understanding what areas RA's really need help in. If staff are involved in determining topics to be presented and they see that it is intended to assist them in better serving their students, their responses to the training will be more enthusiastic and appreciative. If staff see that training is ill prepared or not applicable to their experience as RA's, the training will be resisted and considered a waste of time.
Allow staff input into the choice of programs they attend.
At Boston College, we use a conference style format for our in-services that occurs twice a year. There is a keynote speech, which all staff attends. As well, the staff must attend three programs out of an offering of fifteen. This allows staff members to choose programs that they see as beneficial instead of being told what they must attend.
Make it Practical
In-service training should occur throughout the year. Generally speaking, it is most effective when focused around an issue or a problem and, when it is designed to provide practical solutions to issues or problems that staff experience. These problems/issues can and should be identified through the supervision process.
Have a solid philosophy behind in-service training and make sure all staff members understand it.
As with all training programs, there must be "rhyme and reason". At Boston College it is clearly stated during the first fall training session that there will be in-service training programs and that their purpose is to build upon the skills that RA's will learn during the fall training component. Why it is important and why staff need to be present is also clearly explained.
Evaluation and Review
As professionals, we often fall in to the trap where we feel that if something has worked, it will always work. The evolution of the in-service training program at Boston College is living proof that this is not the case. For three years our in-service program consisted of one program a month that every RA attended. This had worked and we saw no reason to change it. After evaluation and review we found that it was no longer meeting the needs of the staff in terms of format and content. Needless to say, the evaluation of any type of training program must to be thorough and on going.
Training programs differ in style and length, yet cover very similar material. Although residential life professionals can provide a comprehensive summer training program, it is impossible to cover everything a RA needs to know for the rest of the year.

As result we must have in-services, which provide a means of augmenting the skills that RA's learn during the course of the year. They take on a myriad of styles and forms.

Despite the goal to provide the staff with a meaningful experience that will enhance their skills in serving the residential population, few RA's feel that in-service training is necessary.

When in-service training begins, RA's tend to feel that training of any sort is not a good use of their time. Many RA's see workshops, that professionals have put considerable time and effort into, as completely useless. Even colleagues view these programs as RA's do.

What can/should be done to make in-service training the valuable, educational, worthwhile experience it should be? If you accept the premise that in-service training programs are important, then read on:

These guidelines, while not foolproof, will provide a solid foundation for the development of an in-service program.

In-service training is very important for resident assistants. It provides them with the additional skills needed to handle the many human issues they will face.

It is imperative that you purposefully educate your staffs and providing training in a manner from which they can best receive the information they must have.
presentation tips from: http://www.reslife.net/html/training_0600a.html
Are there any Questions, comments or feedback on these tips?

How did you interpret this presentation? What are some things that you will use from this presentation?
The End
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