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Emotional Intelligence

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Jennifer Hojnacki

on 31 January 2014

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Transcript of Emotional Intelligence

What is Emotional Intelligence?
- The ability to recognize and deal with one's own feelings as well as the feelings of others.

- Express and control our own emotions and the ability to understand, interpret, and respond to the emotions of others.

- Subset of social intelligence

- Term coined by psychologists Peter Salovey and John Mayer

- Emotional intelligence not the opposite of cognitive intelligence.

- Emotional intelligence is difficult to measure

McClelland's work on Emotional Intelligence
- 1960s: U.S. State Department found that the general knowledge test for foreign service officer applicants was a poor predictor of performance.

- The original test discriminated against women and people of color.

- McClelland created a test that ended the discrimination and was a better predictor for performance.

History of Emotional Intelligence Cont.
- 1975: Howard Garner publishes The Shattered Mind, introduces the concept of multiple intelligences
- 1985: Wayne Payne introduces the term emotional intelligence in his doctoral dissertation.
- 1987: Keith Beasley uses the term "emotional quotient.
- 1990: Psychologists Peter Salovey and John Mayer publish their article, " Emotional Intelligence".
- 1995: Daniel Goleman published the book,
Emotional Intelligence: Why It Can Matter More Than IQ .

Daniel Goleman's Work on Emotional Intelligence
He expanded the definition to include qualities such as:
- empathy
- motivation
- social competence
- optimism
- conscientiousness
Importance of Emotional Intelligence
- Performance at work: navigate social complexities of the workplace, some employers require emotional intelligence testing before hiring.

- Physical health: higher emotional intelligence means being able to handle stress levels

Emotional Intelligence
Salovey and Mayer The Four Branches of Emotional Intelligence
1. Perceiving Emotions
2. Reasoning With Emotions
3. Understanding Emotions
4. Managing Emotions
McClelland's Selection Process
Goleman's Findings

- He created an EI test and studied 500 corporations
- Those on the top of the corporate ladder scored highest on emotional intelligence
- He found that there are four main areas of competencies for successful work performance

Perceiving Emotions
- First step in understanding emotions is to accurately perceive them.

- Understanding nonverbal ques such as body language and facial expressions
Reasoning With Emotions
- Using emotions to promote thinking and cognitive activity.

- Emotions help prioritize what we pay attention and react to

- Responding emotionally to things that grab our attention
Understanding Emotions
- Emotions we perceive can have many different meanings.

- Interpreting the cause of the emotion and what it may mean.
Managing Emotions
- Managing emotions effectively is a key part of emotional intelligence.

- Regulating emotions, responding appropriately, and responding to the emotions of others.
History of Emotional Intelligence
- 1930s - Edward Thorndike: concept of social intelligence as the ability to get along with people.

- 1940s - David Weshler: affective components if intelligence may be essential to success in life.

- 1950s - Abraham Maslow and other humanistic psychologists: describes how people can build emotional strength.
The new test emphasized characteristics of the best foreign service officers such as:

- positive expectations of others
- perceptive of the needs of others
- skillful in forming social networks
Four Main Areas and Competencies
- Self awareness: accurate self awareness, emotional self awareness and self confidence

- Self Management: trustworthiness, achievement drive, initiative, adaptability, and self control

Four Main Areas and Competencies cont.
- Social Awareness: empathy, organizational awareness, and service orientation

- Relationship management: exerting influence, conflict management, leadership, communication, building bonds, teamwork and collaboration, being a catalyst for change, and developing others
Types of Emotional Intelligence Tests
Reuven Bar- On's EQ-i: self report test measures competencies including awareness, stress tolerance, problem solving, and happiness

- Multifactor Emotional Intelligence Scale (MEIS): measures the ability to perceive, identify, understand, and utilize emotions during the performance of tasks
Types of EI tests cont.
Seligman Attributional Style Questionaire (SASQ): originally screening test for life insurance company, measures optimism and pessimism

- Emotional Competence Inventory (ECI): people offer ratings on another that they know based on the person's emotional competencies.
Importance of Emotional Intelligence
Mental Health: being able to manage stress , understanding and managing emotions, being able to form strong relationships

Relationships: being able to express how you feel and understand how others are feeling, communicate more effectively and make stronger relationships

Ways to Raise Emotional Intelligence
- Quickly reduce stress in the moment in a variety of settings
- Recognize your emotions and keep them form overwhelming you
- Connect emotionally with others by using nonverbal communication
- Use humor and play to stay connected in challenging situations
- Resolve conflicts positively and with confidence
Emotional Intelligence and Social Work
- Social Workers need to be highly emotionally intelligent in order to be able to connect with others effectively.
- Social Work is a relationship based profession.
- They should be able to manage their own emotions and help others manage theirs.
- One must be emotionally intelligent in order to handle a career in social work.
Suggestions for Social Work Practice
- Social Workers should actively work on raising their emotional intelligence in order to be more competent and effective
- Social Workers can also teach clients ways that they can raise their emotional intelligence, such as by stress reduction and emotional awareness
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