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Digital Futures Club Dec 2016

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by

Carole Galsworthy

on 20 January 2017

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Transcript of Digital Futures Club Dec 2016

Digital Futures Club
6th December 2016

Universal Credit
Jobs
Contact
Managing a home
24 / 7 / 365
HOW?
WHY?
5575
67% have access themselves, 20% have access elsewhere
38% acess on both smartphone and at home
56% have access at home / 49% have access on smartphone
59% comfortable using the internet, of those who weren't comfortable,
76% didn't have anyone to help them.
Of those with no access at all...
...18% said it is too expensive
...59% said they couldn't use it
...22% said they can use it but choose not to

have access themselves,

have access elsewhere
67% have access at home & on their smartphone
67% of customers are comfortable using the internet

Of those who aren't comfortable, 1/5 have someone
to help them

of customers access the internet daily
Of those with no access at all...
... 14% said it was too expensive
... 60% said they can't use it
... 26% can use it but choose not to
75%
11%
76%
17%
67%
Nil
10%
20%
70%
£2.4 million
£14.00
£560
DigitalFirst -
What Is It?
Results to Date - App
Downloaded and Registered - almost 3200

Activity - over 51,000

Contacts - approx. 3500
Q & A


Internal Changes
What Next
Platform
200 to date
Benefits

Activity - over 44,000 since June 2015

Contacts - over 750
Results to Date - Website Portal
Agenda

What Next?
What Next For You?
App
Benefits
Housing Graph of Doom
BUY IN
5
Digital Aspirations
Turn It Down
Flexible Working
Turning Down Services
KILLER
Key Enabler
Group Sessions
Colour on Name Tag
Start at your colour
4 sessions
App & portal
Mobile working
Data
O365
30 minutes at each on
Move clockwise round the room when whistle blows
Date: 17th January 2017
Time: 13:00pm to 16:00pm
place: - here at Daresbury Point
%
HOW?
#hmdigifutures
HHTGuest

How Many More?
Full transcript