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Copy of DISCOURSE FUNCTIONS - TRANSACTION AND INTERACTION

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July Esteban

on 8 December 2013

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Transcript of Copy of DISCOURSE FUNCTIONS - TRANSACTION AND INTERACTION

DISCOURSE FUNCTIONS - TRANSACTION AND INTERACTION
What Is Communication?
Communication is the parting or exchanging of thoughts, opinions or information by speech, writing or signs.
Two important functions of any form of discourse
Transactional - Interactional

The basic elements of the communication process
Transactional vs Interactional
Typical Content

TRANSACTIONAL
How to take the medicine
How to open an account
How to do fractions
Recipe details

a transaction is a business or activity that is carried through to settlement. It is a continuous process where elements are constantly changing. Sometimes, it can appear to be going around in circles.
Communication is an interactional process:
interaction must occur for communication to exist. Interaction can also include no interaction. If the second party does not respond to the first party’s statement, interaction has still taken place.
Information
A receiver channel is established
Channel encoding
Channel
Decoding and feedback Effect
in
transactional speaking
, you and the listener or listeners are trying to share information in as efficient way as possible. Think of calling the bank. When you call your bank on the telephone, you want specific information
interactional speaking
, we are looking at casual conversation. Two or more people are sitting around chatting about many things. The rules are completely different in this style of conversation.
Features
Create social interaction
Focus on participants and their social needs
Interactive, requiring two-way participation
May be casual or formal
Reflects speakers’ identity
Examples:

Greetings
Small talk and chit chat
Recounting recent experiences
Compliments

Features
Giving or obtaining information, or getting goods and services
Focus on message
Making oneself understood completely
Grammatical accuracy may not be a priority
Communication strategies
Examples
Classroom group discussion and problem solving activities
Discussing needed repairs to a computer with a technician
Making a telephone call to obtain flight information
Asking someone for directions on the street
Ordering food from a menu in a restaurant
Transactional vs Interactional
Aims and Consequences

TRANSACTIONAL
Aim is for hearer to understand message correctly
It has an effect on the world

INTERACTIONAL
Aim is for hearer to feel that speaker is friendly
It does not have an effect on the world

Transactional vs Interactional
Typical Context


Doctor-patient
Customer-bank clerk
Teacher-pupil

INTERACTIONAL
Phoning mum
Visiting a friend in hospital
Chatting at a bus stop
Internet chat
INTERACTIONAL
Greetings
Coldness of the weather
Lateness of the bus
Prettiness of the baby

Two of the principles of communication
Communication is a transactional process:
TRANSACTIONAL
Made by Kervin Kjarvick Meza Vicente
THANK YOU VERY MUCH
Full transcript