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Interpersonal Skills

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Tom Dubinski

on 2 December 2013

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Transcript of Interpersonal Skills

Being polite and composed.
Being polite and composed. The last thing you want to do is insult somebody. Be positive and don't let anybody throw you off which may cause you to get mad, stay 100% focused and be happy! Politeness will allow the speaker to ensure he stays engaged with his audience. If your polite and composed you keep a silent yet positive demeanor.

An example will be if in the event you publicly speaking or your delivering a presentation and you see somebody chatting away in the front row, or perhaps the medium row. You here them chatting and chatting and your about to lose your com posher. Using your restraining skills you should be able to be polite. Not necessarily ask them to be quiet as singling them out may be harsh. But politeness comes in different forms. This example shows how to use indirect forms of composed attitude and politeness.

When it comes to making this skill to become effective at communicating. You need to already have a composed persona. But when it comes to making somebody an effective communicator, The person needs to keep composed and not allow themselves to become angry. This will allow the person to give the best possible presentation they can.

Effective Communication
Positive Reinforcement
Always use positive reinforcement, feel the vibe of the audience and use that energy to back every word you say with reinforcement. This is going to allow the audience to feel good about everything you say, it also emphasises on important key phrases or words as it helps the audience to remember it so you end up becoming more memorable infront of the audience.

For example Steve Jobs, During his presentation of the iPhone he used intonation on words and was very positive. Every time he said a positive word he added a very positive vibe of emphasis. This allowed his audience to become really captivated and attatched to every word he says.

Being positive allows you to be an effective communicator becuase it means you can gain the attention of any audience by being positive and using emphasis to progress through your presentation in a persuasive manner. Steve uses all of these methods along with other methds of effective communication to ensure he gets his audiences attention.

Sign Language
Using Sign Language, although its commonly referred to aiding the deaf. It also comes in use when attempting effective communication. It uses simple body movements using the hands arms and body to display simple messages. Check This video out as it explains how to do basic language There is basic british sign language but also makaton for kids.
The types of sign language may include; sounds, ways of talking, posture, closeness, appearance, head movements, hand movements, eye movements, facial expressions and body contact.
The best way to learn is to learn as if your in the position of being deaf. Although it doesn't sound fair its the best way to become an overall effective communicator in sign language.
Another way of becoming a good sign language user is to
take a training course in makaton for kids or BSL.

take Sonia for example, follow her general tutorials.
This will give you the best possible sign language skills.

Clarity of speech
- Clarity of speech
You need to speak clearly in order for others to understand you tone and clarity (clear) of your voice. So the message can be ubnderstood.
Articulate clearly and modulate your voice. Speak so that your words don't run into each other. Speak loudly enough to be comfortably heard. Can you understand what you are saying? Is your voice interesting to listen to?

For example you are in the midst of a presentation. The person starts to mumlbe this is a bad example of good clarity of speech. The best thing to do let the person know how to best use there tone of voice to give the clearest presentation possible. This way you can help the interviewer ive the best presentation possible. Allowing for the audience to stay captivated for a longer period of time.

Clarity of speech allows you to be an effective communicator becuase it makes suere that the audience can hear every words crystal clear. This means the interviewer or audience will be left with the best image in mind of you.

Use Formalities At First Greetings

Nobody wants somebody who is dressed poorly and fist bumps to say hello on a regular basis. Allow yourself to use formalities such as "sir" and "How are you?" to best introduce yourself. The ability to use formalities will best present yourself for the job interview. Or perhaps the aurdience will remeber you better if your more formally dressed. Or perhaps the opposite but it depends on the event.

You would not see steve jobs turn up to an apple iPhone presentation wearing a jobbing suit and gold studded rings. So the best way for him to present himself would be to wear a tie or a shirt or a suit. Smart clothes and smart shoes will certainly make sure that the audience will stay alert and engaged in what your saying. Steve would use formalities and to make sure he sounds polite and composed.

Formalities will allow the person to make themselves sound the best they possibly can. They will be able to engage in what your saying and not feel perhaps offended or hurt by you not being formal.

Friendly Disposition
In workplace you need somebody who is smiley and getting into the grove of delivering the presentation or the interviewee. People are going to remember the person who is constantly smiling gives of a cordial persona.

An example would be James Flynn, All be it his topic he was talking about was a sensitive area. But the way he portrayed his emotion. For example smiling and nodding politely. This allows him to dazzle his audience which leads him to be an effective communicator.

When it comes ensuring that James establishes his principles of effective communication. He must think about not just friendly disposition but also allow himself to use other methods of effective communication to make sure he gets the best image left in his audiences head. This paretnered along side other types of communication will certainly impress your audience.
Always Listen! employers want to see that
you can actively listen. By doing this you will absorb the most amount of information as you focusing 100% on the speaker. Employers will want this as this shows your willing to listen and learn.

An example of this would be that one time I was in in interview for a job. I was very excited but nervous as well. Despite the fact I wanted the job desperately I ended up not listening to the interviewer while he was explaining what would happen. Hence I didn't perhaps perform as well. This led me to be a really poor effective communicator because it meant I wouldn't accumulate all the information to portray my point. This led me to not getting the job.

Listening is vitally important as sometimes it can help you with your work. You can take information you listen to and make your work even better. Also perhaps it may allow you to listen to your fan base if you are a game designer and then you use the verbal feedback and make your game or app or creation even better!
Active Listening
Remaining Calm And Focused
Remaining calm and focussed allows you to give the best presentation you possibly can. Panicking will cause you to slur and all in all give a rubbish presentation. As it does not allow the audience to get the best presentation possible.

A poor example of slurring and being a nervous presenter would be this link:
The reporter is nervous.
I would imagine he is
perspiring quite badly. But
lucky for him theres
nothing to show for it.
The is NOT! and effective
Good Example

Delay Judgement
This almost can completely be summed up the statement "don't judge a book by its cover". If you delay judgement on somebody it means you do not jump to conclusions.
An example would be if the event you where at an interview. You the interviewer and somebody walks into door. Head looking to the floor and shaking with nerves. If you pre-judge you may not be able to get the complete feel for there personality. You may end up deciding that they are an OK person. Delaying judgement wont let you get the full story per say.
Delaying judgement will make you more of an effective communicator because it allows you to see things more clearly. When you judge somebody straight away then you may not get the best impression. The example highlights that you don't start a clean slate. You just use the first impressions of somebody. Hence why that doesn't make you an effective communicator. Although the best thing to do would be make sure you a presentable person before the interview or whatever.
Lip Reading
Looking at somebody's lips can determine what there saying, You use it when there is lots of noise in a room. or of they are of a different language it helps to recognize the sounds in the room. lip formation. You can hear the words people are saying but just not actually hearing.
In a situation where you need to read lips other movements on the face will allow you to further benefit from the marvels of lip reading.

The best way to example lip reading would be to start by learning a few words with a a partner with either headphones on. Or perhaps in a crowded situation. This would be an example of a situation to use lip reading. Another way would be to learn by sheer experiences. Try and get yourself into a position where you would need to use lip reading to communicate. For example a concert and try and communicate with your friends. But the best way to apply and learn lip reading would be to look at how people try to communicate when your in a noisy environment. The nest stage would be to just hammer down and learn all the words. This will give you the best possible advantage off creating opportunities in which you can learn to lip read.

Lastly using cues in verbal exchange helps people understand what your saying even more. Things like body language. Waving your arms to show exaggeration is key on stage. Hand gestures to help with analogies. Using different pitches of voice to set the mood, or add a third sense to the story. Nod for yes and positive reinforcement. Do not use big words, just sum things up into sentences and paraphrase words into your on sentences.

The best way to learn verbal cues is to perhaps take an acting course or an on stage course regarding verbal cues. Allowing yourself to become confident will allow you to take the next stage literally on stage. Gathering confidence will ensure you can commit to a presentation and that will allow you to be a more confident effective communicator.
Applying skills is the best way to overall learn verbal cues. This puts you in the best position for becoming an effective communicator.

Examples may be:
Body Language

} Hand gestures

} Intonation (Varying your pitch for emphasis)

} Nodding

} Summarizing-summing up into a brief sentence.

} Paraphrasing-restating a text in your own words.

Verbal Cues
Barriers To Effective Communication
Problem with sender: This means that in a form of a text or document that has too much technical information containing something that may make it unclear to read. For example;
Out of context you wouldn't understand
a word that was being said. This is down to technical language used by the presenter. This is a barrier to effective communication.
To prevent this barrier you must be able to establish a good connection to the internet for example. also make a good relation with the sender so he takes extra care when trying to deliver a message. But preventing will mean checking internet and broadband plans and see if there is any disruption on a server for example.
A speaker may talk too quickly or unclear. This will cause your brain to jumble up words and you may not be able to keep a track of whats being said. This will cause this to be a barrier as the overall presentation or interview may be of a poor quality as you spend half the time trying to figure out what the person has said. This can be often caused by somebody being enthusiastic that they are trying to spill all there words out at one time.

Or perhaps the message was sent to the wrong person it might in fact lead to a poor link for further communication. You will then have to correct mistakes and if in the even you sent intellectual confidential material you might be liable to be worst case scenario, sued. To avoid this you must get in touch with your superiors and the person who received the email to sort the situation out. This is the way to fix this barrier to communication. Also let the person who was supposed to receive the message, ensure that they get the message. Or an update on the situation.

Or the message might contan very very dull information. Or the information might be dull and too long for some people to handle. An example may be this lengthy paragraph. All be it its very long and dull, it does however contain very important information that may be useful for a A-Level course. My valient attempt to spice my writing up comes with words that involve "vibe" this brings a smile to most peoples faces and allows the audience to enjoy the writing.
A problem with medium would be that the message is lost. This is either lost in translation or lost through any other means of effective communication. Try and understand this guy for example.....
The way he gets around the barrier is by using subtitles.... This is a brilliant method of effective communication skills as it allows you to overcome all the language barriers.
You may get the wrong channel or message selected. This can lead to you getting what you think is the right message across, but actually in fact you have used a poor method of explanation which will lead you to give across the wrong vibe or message.

Sadly though but there are always people above you... This is commonly referred to as the hirakee.
The best way to get around this would be to really get an understanding for your boss. The best relationship will occur when you do your work and have 100% work ethic. This is the only way to get over that barrier

You need to have feedback, otherwise your clueless on what to improve. Feedback will allow you to get the best possible outcome for your work. If your not getting feedback. Get your boss to add an assessment value to the workplace. Getting over the barrier will allow you to excel in the field of work in which you work in.
There may be a problem with the receiver when it comes to trying to communicate to another person. They may not even be listening which is usually due to the fact that the message is dull. This can be overcame by including interesting and factual information regarding the topic. Although this may be hard its easily done.
feedback is the most vital form of effective communication.Feedback is an essential part of effective learning. It helps students understand the subject being Edited text studied and gives them clear guidance on how to improve their learning.

Feedback allows you to get the best work out of you. It almost is a self generating target setter. Target setting through feedback will allow you to get the key facts back from appraisal meetings for example. Then you can let that target make your work even better. Even harder and your work will be at an even higher standard. The higher the standard of work the better you will look for future employment opportunities.
barriers to effective communication
A barrier to communication would be due to noise levels. You will be able to hear roars of laughter and so on, but not the pinnacle of the subject, or in fact the presenter of the presentation. This will mean that you will miss key points on the topic. But also you will miss out on other points he/she is trying to make while presenting. For example a concert will allow you hear the music, but not your friend. A good way to get over this barrier will be to use sign language and body language which can be found more in depth on the other parts of this prezi. This also ties into distractions becoming an issue. The sound from the concert will be a distraction. Or somebody who is coughing when your lecturer speaks. This will cause you to miss key bits of information. This limits you to the knowledge that you take in whilst trying to listen.
Getting over distractions would be to interpret all the signs the lecturer is giving off whilst somebody has a coughing fit for example. Or use his lips to get the jist if whats being said. To be able to prevent noise from being an issue you will need to be able to start in a quiet room and that will prevent noise from becoming an issue. also at a concert maybe headphones will prevent loud noise from disrupting the conversation. but use lip reading to interpret what is being said.
Intonation and nodding.
Intonation and nodding are ways in which we communicate with peers when we are in situations and we need to get a message that may not be conveyed by speech. In order for our audience to get the message we are trying to display we must use nodding an intonation to express our message.
intonation is about changing the pitch of your voice to emphasize your work. If you put emphasis on a certain word then that allows you to realize that the person was asking a question. Also when your speaking to somebody you would be louder and put more emphasize on the words you want to elaborate on. This is more effective than just being somebody who, For example I was on stage once. I was presenting a keynote for aspiring physicists in years 4, 5 and 6. In order to make sure I got the message I wanted to get across I used multiple hand gestures for when I portrayed exaggeration. But also when I used serious and complex scenarios that were easier to explain by using my hands.

Using intonation to become an effective communicator will allow you to get twice the amount of information in the same sentence. Your audience will sub consciously take in the information and remember key parts where you moved your hands rather than when you just talked.

Summarizing will allow you give a more brief definition of main points in a piece of writing to help people get the key points in a shorter amount of time.. Providing you explain the whole piece of work and then give a few brief main points to summarize whats been said throughout the main presentation for example. this can also be done by handing out a summary sheet of the presentation. So this will save notes and is usually done when the presentation is rather long.
A good example of this would be a teacher. Say for example you are sitting through a presentation that is rather long and very detailed. The best way to get the students to learn it is give the presentation at a high detail and let them soak up as much information as possible and then your able to hand out a summary sheet enabling you to summarize the key points so they get the most important information on paper and also the brief but less important points in the presentation itself. This is useful for students as it allows them to be able to listen more carefully and then get the key points at the end.
A barrier to effective communication is distraction and lack on concentration. In the form of noise or physical impairment. Distractions will cause you to lose focus on topic therefore cause you to lose concentration.. This will cause you to lose bits of information regarding the topic on hand. Therefore cause you to miss vital information that may harm you in the future.

Examples may include being at a concert. The music acts as an element of distraction for the person trying to communicate. Or perhaps your at a meeting and somebody wont stop talking. You will lose key bits of information and that will cause you to lose out on whats being said. Relating to a meeting you may be distracted and lose concentration to prevent this you will speak to the person who is the usual culprit and ask them to consider others when being distracting. You then stop the lack on concentration at the source solving your issue.

Emotional distraction can be caused by problems in the workplace or at home causing you to lose focus and be distracted. The overall effect of this in a loss in productivity

In order to get over distraction you need to use other verbal ways to communicate or using hand signals an intonation. The way to get around this barrier is to use other ways effective communication to get your message across.

Distraction can be prevented by not being with the people that may distract you and cause you to lose concentration. This will allow you to not worry about being distracted and get on with what you wanted to achieve. Also you can turn of devices or shutdown websites that may cause you to be distracted. Giving you better concentration.
Cultural differences may fringe upon a loss in the message your trying to get across. Therefore you need to include people like translators to translate between languages to make the process easier. You can also make an effort before hand to learn the culture for example certain religious differences can be prevented by included religious objects or greetings which will show more respect and allow you to get along better with the person you are meeting with. If in the event that cultural differences cause a barrier then you may cause things like deals to fall through for your company. Causing the lack of knowledge to lose money in your company. You may also have a lack on understanding about the making the conversation much harder and therefore causing the communication barrier to be in effect. this could lose money for your company. especially in a game designing industry.

Creating a bond with other cultures will make you more diverse and allow you to be more informed about other cultures, make your work easier and also prevent differences, so preventing a barrier allowing you to execute a smooth process to ensure foreign guests are welcomed and there is no differences. You may also in order to make business deals easier set up things like video conferencing to save them from a trip. But a difference would be time zone so you have to accommodate for that when deciding when to have the meeting.

Questioning Techniques
Closed Questions
Closed questions are questions that can be answered by a single yes or no. You will need to learn these as they come in use when entering questionnaires etc..Examples for general use may be; Are you feeling better today?
May I use the bathroom?
Is the prime rib a special tonight?
Should I date him?
Will you please do me a favor?
Have you already completed your homework?
Is that your final answer?
Were you planning on becoming a fireman?
Should I call her and sort things out?
Is it wrong to want to live on my own at this age?
Shall we make dinner together tonight?
Could I possibly be a messier house guest?
Might I be of service to you ladies this evening?
But closed questions can be used in an ICT sense so you do not sound perhaps, patronizing for the customers. Asking them simple yes or no questions will give you a general idea of there issue. This therefore allows you to help them considering they may not know so much about ICT.
The best way to learn how to ask and when to ask closed questions would be to put them into a scenario in which they are given multiple closed questions and they have to identify the issue. The customer will be in this case somebody who is not perhaps as quite IT literate as you.

Close-ended questions should not always be thought of as simple questions that anyone can quickly answer merely because they require a yes or no answer. Close-ended questions can also be very complicated. For example, "is class D airspace in aviation terms equivalent to class A?" is a close-ended question that not everyone would be able to quickly answer. So keep in mind when asking questions that you make them as effective as possible but try and not over complicate the question as it could leave a customer un-happy or confused.

Open Questions
Open-ended questions are ones that require more than one word answers. The answers could come in the form of a list, a few sentences or something longer such as a speech, paragraph or essay Or perhaps something that requires multiple ways to answer the question..
Examples in a general sense could be :
What were the most important wars fought in the history of the United States?
What are you planning to buy today at the supermarket?
How exactly did the fight between the two of you start?
What is your favorite memory from childhood?
How will you help the company if you are hired to work for us?
What do you plan to do immediately following graduation from college?
What types of decorations do you plan to have for your friend's birthday party?
What was your high school experience like?
How did you and your best friend meet?
What sites do you expect to see on your vacation?
How do you go about booking tickets for a flight?

You need to be careful when asking these lengthy questions as it could leave a potential customer confused. Allow yourself to think about what you should ask concerning the problem of the customer. That way you can get there issue in more detail hence allowing you to get the problem much faster therefore allowing you to resolve the issue at a better standard and faster time as you wont have to be confused with the issue using closed questions.

Many open questions don't have to be complicated. So make sure you incorporate your issue but also allow yourself to hear what the customer wants.
Probing Questions
Asking probing questions is another strategy in which the person can ask a question to get more relevant information regarding their last answer. This can be carried out in multiple forms such as asking the person for an example in context. Or perhaps just asking for additional information or clarification. Also you may be looking to see if the statement they previously gave you is true. Investigating the truth.

probing questions are good for Gaining clarification to ensure you have the whole story and that you understand it thoroughly. and Drawing information out of people who are trying to avoid telling you something. This is the best way you can get to the bottom of issues and also see whether or not the issue is an easy fix or a long term fix.

examples may be;
“Tell me more about that.”
“What led you to . . . “
“What eventually happened?”
“Looking back, what would you do differently now, if anything?”
“Compare this to what others have done.”
“What did your supervisor say / do?”
“What was the outcome?”
“What was the situation?”
“Why did you do that?”
Interview question source.
Response Times
Response times are important because it gives you a good idea of the student or customers knowledge and understanding of the question. For example if the question is a very long and difficult to answer then you can expect the response time will be a lot longer. As opposed to if the question easy closed question.

Techniques that can be learned about the technique are if you don't understand the question, You're constantly making sounds like “um” and “Uuh”. To avoid this you must learn when to ask the person to repeat the question. Or look at notes etc.. But if the customer is in this situation then you need to help them out a bit. Ask them a couple closed or probing question to essentially get the ball rolling.
Written Communication
Emoticons in today's world are used in written forms of communication. They usually represent some kind of facial expression. They are used to display human emotion that isn't present.Examples are:

They can be used in current ICT systems because they allow our interns to display their emotion towards a customer in a sense that allows the customer to see what the general emotion is. Smileys and emoticons are considered inappropriate when used in formal texts such as letters or legal documents or reports regarding the current ICT job., and are rarely found outside of a digital environment. They are most often found in informal and personal forms of communications such as instant messengers and forums. Uses like Facebook or Twitter.

The use of this piece of written communication allows you to get emotion across with text related documents. Achieving easier understanding of the manner in which something is written but also able to convey emotion to give more context of the subject.
nervous smile
Letters and Reports
Reports and letters are very important when it comes to types of written communication. It allows certain events or meetings to be summed up into a few brief statements outlining the key advantages and disadvantages. Interns will need to get familiar with these as after jobs and tasks they will need to write reports regarding their current progress and standards to see if they are meeting the required targets set in things like appraisal meetings.

Examples will include reports after tasks Etc. But letters will be used to send formal documents and also other formal texts regarding certain things like progression and scheduling meetings.

Interns will have to learn how to analyze documents and also send letters when it comes to progressing or to cover your C.V.

Key methods like paraprahing and summarising will help because you can sum up a relativity complicated topic into a letter and be able to get everyone within the company or office to understand it.
Note Taking
Note taking is important because it can help you when you forget relevant information. Its also used as a method of revision or looking at key points. Learning how to take notes comes with experience. If you can go into a meeting for example and write down the key features. It will help you later on as all you need to know is the “filler” information for those notes and you will have the entire meeting on paper. It can also help when it comes to writing reports as notes will outline the key advantages and disadvantages. So this links with reports. Notes will also allow you to be diverse with your execution of a certain task without referring to the hand book. It lets you be more independent as interns out on the job will have to use initiative and there notes to get a task done. This would be the best way to teach this type of written communication.Note taking is important because it can help you when you forget relevant information. Its also used as a method of revision or looking at key points. Learning how to take notes comes with experience. If you can go into a meeting for example and write down the key features. It will help you later on as all you need to know is the “filler” information for those notes and you will have the entire meeting on paper. It can also help when it comes to writing reports as notes will outline the key advantages and disadvantages. So this links with reports. Notes will also allow you to be diverse with your execution of a certain task without referring to the hand book. It lets you be more independent as interns out on the job will have to use initiative and there notes to get a task done. This would be the best way to teach this type of written communication.
Emails and Faxes
Faxes and Email allow you to send messages via the internet in the form of formal or informal context. Emails will allow you to send information that will help with tasks that need carrying out without actually sending physical paper. Interns will need to use emails and get up to date with the email system and faxing system so they can exploit key information that they must carry out when on a job. or even it might be scheduling a job. And example might be that the instantaneous email will let you see the job schedule straight away allowing you to manage time deadlines accordingly. Whereas if you're in the situation where you look at physical paper. It will take longer to get hold of and you may then be behind on events. Faxing is the same principle but you are essentially printing off the email. You will be able to easily use summarizing to send out a memo of complicated and detailed points so people will take less time to read it and understand it just as easily.
Proofing Techniques
Grammar Checking
Grammar checking is important because it will allow you to make sure that all the words you use are correct. The Dictionary definition is as follows ; A grammar checker, in computing terms, is a program, or part of a program, that attempts to verify written text for grammatical correctness. Grammar checkers are most often implemented as a feature of a larger program, such as a word processor, but are also available as stand-alone application that can be activated from within programs that work with editable text.

Grammar checking ensures that you document is complete to perfection. This is useful when doing larger documents or very formal documents. This doesn't really apply when texting or social networking. Hence why this tool is only installed on large processing programs such as Microsoft word.

Its important to grammar check as it will stand you out if your document is immaculate. The companies documents cannot have any mistakes as it will damage the reputation of that company. This is why they must be proofread several times to ensure its perfect.
Spell Checking
Spell checking allows the user to make sure that all the words are spelled correctly. Spelling in documents is very important as it can leave good impressions or bad impressions regarding the creator when you read the document. For example you have created a report on fixing a persons computer. The intern would write the document and then proof read it. But if you don't have a spell checker on your system or you don't possess the reading skills to analyse the document. The person who reads the document won't be impressed. This could potentially damage the reputation of the company. The best way to identify spelling mistakes to to get others to proofread your documents. After you have already proofread your own work. This will maximize the quality of your work.
Proof Reading
Proof Reading is very important because it will make sure that your document has the least amount of mistakes. The interns will perfect documents using this method of reading. Proof reading allows the person to go thorugh the document, Look at any mistakes and make any grammar changes. Change your sentence structure. But also llook for spelling mistakes and any other mistakes that may occur when writing a professional document.
Punctuation will allow you to get the best grammatical turn out for your document. Punctuation will allow the intern to make sure the document is readable. with adequete pauses and the sentences. But also allowing the user to use sufficant punctuation to stand your document out from the crowd. Punctuation can be diverse for example the use of a ; of perhpas the use of a . or a , or even a ! to display emphasise.. Eaqch piece of punctuation has a differant meaning such as a question(?) or brackets to give the user back ground information (like this). Or using commas (,) to break sentences up but not end them. Using these in the correct manner will allow you to be an effective communicator. In the written form.
Paraphrasing involves expressing the meaning of a sentence and rewording it allowing greater clarity with what your saying. When paraphrasing, it is important to keep the original meaning and to present it in a new form. Basically, You will be able to explain harder topics in easier words to achieve greater understanding across more types of people.

The best example for paraphrasing would be professor Brain Cox. most of what he says is related to a very hard topic to capture. But the way he explains things using multiple examples and easier, less complicated words means he can reach out to more people and he is able to make them understand and enjoy it more due to the simplicity of the words he uses. The latest example was his lecture on space time relating to doctor who at the royal institute. he talked about a lot of complicated topics like light cones and event horizons. but the way he explained it allowed the audience (that even included children) to be able to understand it. Paraphrasing is a very useful tool as it means you can reach out to more people while explaining things to achieve greater clarity.
You also have to think about people who are not perhaps a person with a hearing problem. People sign everyday even without perhaps knowing. For example you see somebody from a distance and they may not hear you so you have your hands in a hello gesture or motion. Or may be you need to send someone a message or you need to phone them. You would put your hand up and make a sign. This is a renouned sign. For reasons I dont know but people just know day to day signs. Another would be perhaops of a rude nature. All be its rude but people still use it to perhaps communicate instead of using a verbal way to communicate. This is a also a barrier of communication because you may use these when distracted through lots of noise and you cant get your message across.
You would also think about how people sign sub consciously to get there message across. Take Steve jobs for example.
An example of jargon would be a phrase
that somebody has said and the person it has been said to is unaware of phrase. The business term "bang for the buck" means you get your moneys worth. Therefore this is technical language used. Another example in IT terms would be if somebody says, "click the taskbar" to an elderly person. This technical language will most likely not be understood by the elderly person. So instead you would have to say "click the bar on the bottom of the screen". This will make it easier for the elderly person to understand making the communication a lot easier.
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