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OBM4 Week 9

Chapter 15: Communication
by

Lilian Völker

on 23 April 2013

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Transcript of OBM4 Week 9

Chapter 15 OBM4 week 9: Communication Do you all remember this one? Barriers to Communication Directions of Communication Information Technology and Communication Communication Networks Communication Issues in Today's World So now for some views on communication Exhibit 14–1: The Interpersonal Communication Process Filtering
Emotions
Information Overload
Defensiveness
Language
National Culture I don't have to tell you about this but.... Email (or any other message service) free days? How to overcome them? Use feedback
Simplify Language
Listen Actively
Constrain Emotions
Watch nonverbal cues Downward Upward Lateral Diagonal And then there's.... The grapevine... What's the psychological cost of an employee always being accessible? Or NOT being accessible? Security Knowledge management Customer Service Employee Input ETHICAL COMMUNICATION?
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