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Unit 1 - LO2 - Barriers to Effective Communication
Transcript of Unit 1 - LO2 - Barriers to Effective Communication
Communication Language Cues in Verbal Challenges Body Language Types of Questions By Alice Whitmore Distractions Noise Lack of Concentration People not explaining themselves clearly Use of Jargon Language could be a big barrier to communication, even when speaking the same language such as english, local dialect and sayings would have to be avoided unless if you are totally sure that the person you are speaking too knows what you are trying to say. Also when speaking to someone who's first language is not English you would have to make sure to speak slowly enough so that they understand what you are actually saying This would be a big barrier to communication as it would mean that they may not take in important information or understand what meaning you are trying to get across. Therefore you would have to try and ensure that you keep your audience's attention at all times. Hand Gestures Intonation Summarising Paraphrasing Although some background noise can help people concentrate better, most noise such as people talking in the background would be a distraction to anyone listening to you talking and so would be best to be avoided. Other normal office things like people walking past the door could also be a distraction from work and so it would be best to try and keep distractions to a minimum to keep
a good working environment. Jargon would definitely be something to avoid unless if you are definitely sure that the audience is sure what you are talking about. Jargon is language that is used by a certain profession or group of people but if used in the wrong instances it can mean that other people won't understand and could mean that you instantly lose the attention of some people. Ask yourself, would the normal everyday person understand what I mean when I say this word, if the answer is no then don't use it! How the Barriers can be reduced My example of trying to do a job interview with distractions (File size too large to include video..) This video shows some of the barriers to communication that I have already listed, distractions such as use of jargon and in particular noise distractions from a video playing and other members of the class having discussions in the background. This has an impact on my performance in the interview as I keep looking up and muddling my words while I am concentrating on something else rather than the interview, this is another barrier I have explained, the lack of concentration which would also have a big impact on the overall performance and how well I have done in the interview. In this video we also have an encounter of people not explaining themselves clearly enough, this means that I did not understand the question that was being asked and so had to ask the interviewer to explain the question which would not look good in an actual interview. Noise, this barrier can be easily reduced by making sure that the place you are going to be is noise free. If you were going to conduct interviews you could make sure to book a side room that is out of the way. By booking a room you could also reduce or stop another distraction which is physical distractions like people walking past. If you were able to book a room then you may book a room with opaque windows to stop the distraction of people walking past for any interviewees. A noise barrier could also be electronic background noise such as a computer, printer or air conditioning unit in an office. The best way to avoid these would again be to remove them completely, but if not you would have to try and keep them the other side of the room. Use of Jargon, this barrier can be avoided in an interview situation by both the interviewer and the interviewee making sure that that they only use Jargon when it is appropriate and when they are sure that both parties will be able to understand what they actually mean. Use of Jargon in an interview situation may also be a good thing for an interviewee to use, if used appropriately, because it would show that they have a good understanding of the job. Even things that would usually be deemed good like body language and gestures could sometimes be a barrier to communication. Body language like folding your arms would usually imply that you do not care about the conversation and may even be bored of it. Although gestures are often good for getting your meaning across, they could also provide a distraction if a person looked at what your hands are doing rather than your face and what you are saying. This would mean that you break eye contact and may impact on your concentration. The best way to avoid this is to use minimal gestures while speaking, and if you do use them, try to keep them contained and not exaggerated as this is more likely to distract and hinder you or the person you are talking to. Body language is very important and you would have to maintain a respectful as well as attentive position throughout the interview, but make sure you are not uncomfortable sitting like this as this could again affect your performance. People not explaining themselves clearly can often be a barrier to communication, this could be solved easily be asking the person to repeat what they had said or asking them to explain it more clearly, but you would also want to make sure that in an interview situation everything you were trying to put across was explained properly. When explaining something to someone, you would have to assess what is the best way of explaining it. For example, if you worked in a call centre for sorting out computer related problems, you would have to explain the way to fix the problem completely different depending on who you were talking to, for instance comparing talking to a young teen to an older person. When asking or creating questions for an interview there are various things that you may need to consider, things like the types of questions. Cultural Differences If you were going to have a meeting with a person from a different country then you may have to research their culture and rules that they and you will have to comply too, certain things like handshakes when greeting may be considered a very bad thing to do and would not be a normal greeting. The chinese are a good example of this, as if you were in a meeting with a chinese guest you may have to rearrange the way you would normally have a meeting to suit them, especially if you wanted to make a good impression. Such as, a chinese custom is to greet a crowd with applause and you would be expected to do the same back, this is completely different to a normal western greeting and so is a cultural difference. The questions could be closed questions that are just for getting factual data or information, these questions just require one word or very short answers. CLOSED QUESTIONS A different type of question is an open question, this would require a detailed response and may give you more information about your interviewee and the way they think and would respond to certain situations. OPEN QUESTIONS A final type of question which would require the most thought from your interviewee are probing questions, these would be expected to have a longer time taken to answer PROBING QUESTIONS RESPONSE TIMES The interviewee would need to consider response times when they answer any questions as you wouldn't want to spend too long rambling about answers, but they do not want to give too short answers that would not impress the interviewer. Hand Gestures are an often used and easy way to convey meaning, you don't even be able to hear a person to understand what they mean when they use these. Hand gestures don't always have to be as complicated as sign language to be understood either, they can be as simple as the beconning hand to tell someone to come over. When used in conversation they can help emphasise meaning and can be used to keep people interested, however as I have already mentioned, they can sometimes be more distracting than helpful. Paraphrasing can be used to imply several different things in spoken language, it can be used to show that you are comming to an end of what you are saying and so are just emphasising your point. Intonation is very useful in speech and can even be used when you are speaking to someone in another language to help them understand, for instance if you are asking a question, then you would usually go up in pitch at the end of a sentence, this would give them a hint that you were asking a question and may make it easier for them to understand. You may also vary your pitch in speech to emphasise a point or make it stand out. Body language can also imply meaning when speaking to someone as it can show if you are agitated or relaxed and can also show if you are actually bothered about what is being said. If you were doing a talk, an audience's body language would be able to show you if you were going to slow or too quick and also if they actually understand or care about what you are saying. Summarising can imply that you are comming to the end of what you are saying and can also get across what you want to say to someone quickly and easily. Interpersonal Skills Lip Reading Signing Lip Reading is often used when a noise level is too high for you to be able to hear people clearly enough to understand what they are saying. Being good at lip reading is essential in this situation as it allows you to understand what was said or have more information to allow you to make a guess. Although signing usually means sign language, which is certain hand, and arm movements used by deaf or to deaf people to have a conversation, certain hand or body gestures gestures can be understood by anyone. For instance, a beckoning hand will be understood as someone wanted you to come to them and this I believe would be understood universally. Signing can also include facial expressions as when exphasised these can also be used to convey meaning.