Loading presentation...

Present Remotely

Send the link below via email or IM

Copy

Present to your audience

Start remote presentation

  • Invited audience members will follow you as you navigate and present
  • People invited to a presentation do not need a Prezi account
  • This link expires 10 minutes after you close the presentation
  • A maximum of 30 users can follow your presentation
  • Learn more about this feature in our knowledge base article

Do you really want to delete this prezi?

Neither you, nor the coeditors you shared it with will be able to recover it again.

DeleteCancel

Negotiating Interpersonal Conflicts

No description
by

Christopher Horras

on 15 August 2016

Comments (0)

Please log in to add your comment.

Report abuse

Transcript of Negotiating Interpersonal Conflicts

Negotiating Interpersonal Conflicts
Chris Horras, MAT, MS, JD
The College of Idaho
Residence Life and First-Year Mentors
August 18th, 2016
Three Tensions in Negotiation
Roommate Conflict Simulation
Debrief
1) Facilitator-Observer
2) 2 Mediators - trying to help resolve conflict
3) Kelly - wants a new roommate
4) Tracy - Kelly's unwitting roommate
Principal
vs.
Agent
Empathy
vs.
Assertiveness
Claiming Value
vs.
Creating Value
Anatomy of a Negotiation
Preparation
Rapport Building
Information Exchange
Options Generation (Widen the Pie)
Distributive Stage (Divide the Pie)
Commitment
Emotion
Separate the people from the problem
Emotion is normal and important
Easy on the people, Hard on the problem
Metacognition of emotion
Tacit Communication
The Haggle
Principled Negotiation
Planning
1) Identify the issue.
2) Identify all parties involved.
3) Identify the interests of all parties.
5) Generate possible resolutions.
6) Anticipate reactions and counters.
7) Plan a commitment strategy.
4) What other information would be helpful?
Application of Principled Negotiation to a Past Conflict
Full transcript